MEDICAL CONCIERGE한국어Gangnam Smile Eye Clinic FAQ
4F / 6F, Tongyeong Building, 405 Gangnam-daero, Seocho-gu, Seoul
Meets Serenity
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QWhat do Gangnam Smile Eye Clinic and Aurora each do?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Gangnam Smile Eye Clinic provides examinations, consultations and surgery, while Aurora helps with clinic communication, examination scheduling enquiries and visit preparation. The clinic’s doctors determine suitability, treatment and prescriptions; Aurora is not a medical institution. If you need interpretation or an escort, confirm the available support and fees before booking.
QWhat kind of clinic is Gangnam Smile Eye Clinic?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Gangnam Smile Eye Clinic is an ophthalmology clinic near Gangnam Station in Seoul, offering vision correction and care for conditions including presbyopia, cataracts and dry eye. This campaign concerns vision correction examinations and consultations at the Seoul Gangnam location. Fees, schedules and support at this location should not be assumed to apply to another branch.
QWhere is Gangnam Smile Eye Clinic, and which floor should I go to?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
The address is 4F and 6F, Tongyeong Building, 405 Gangnam-daero, Seocho-gu, Seoul, about a one-minute walk from Exit 10 of Gangnam Station on Subway Line 2. The clinic lists vision correction examinations and outpatient care on the 6th floor, and presbyopia/cataract examinations and surgery facilities on the 4th floor. Check your appointment confirmation for the floor where you should first check in.
QWhat are Gangnam Smile Eye Clinic’s opening hours?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Published hours are Monday, Tuesday, Thursday and Friday 10:00–18:30, and Saturday 09:30–16:30, with a lunch break from 13:00–14:00, all in Korean time. The clinic is closed on Wednesdays, Sundays and public holidays, and advertises evening appointments on the second and fourth Fridays of each month. Confirm the examination check-in deadline and the exact hours and services for evening appointments before visiting.
QWho are the doctors at Gangnam Smile Eye Clinic? Can I request a particular doctor?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
The clinic’s official doctor page and brochure introduce doctors including Dong Ju Yeom (염동주), Hyo Sung Yoon (윤효성), Sang Jun Jeong (정상준) and Yang Hyung Mo (양형모). Tell the booking team if you would prefer a particular doctor. The clinic must confirm availability and who will perform your consultation and surgery.
QWhat can I look at when considering Gangnam Smile Eye Clinic for vision correction?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Gangnam Smile Eye Clinic describes several vision correction options, examination, outpatient and surgical facilities, an open operating room, and ATOS and AMARIS laser equipment. During your consultation, also ask why a procedure is recommended for you, who will perform it, and what risks and follow-up it involves. Equipment or visits by well-known people do not guarantee your individual outcome.
QWhat is the open operating room shown in the campaign?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Gangnam Smile Eye Clinic describes its open operating room as a space where the procedure can be viewed from outside the operating room. This does not mean a companion can enter the operating room or watch or record in every circumstance. If your companion would like to observe, ask about patient consent, arrangements on the day and recording rules in advance.
QDoes An San’s example in the campaign indicate what my results will be?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Gangnam Smile Eye Clinic presents archer An San’s 2DAY LASEK case in its official materials. It is an individual example, not a promise of the same vision or suitability for everyone. Ask the doctor to explain the expected result for your eyes and lifestyle after your examination.
QCan I contact Gangnam Smile Eye Clinic if I do not speak Korean?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
The clinic has English and Mongolian websites and contact channels for international enquiries, so you can enquire before travelling to Korea. A website in your language does not by itself confirm interpretation throughout examinations and surgical explanations, or free interpretation. Tell Aurora your preferred language and whether you need support for the consultation, examination or surgical explanation, so availability, format and fees can be checked.
QWhat are Gangnam Smile Eye Clinic’s official contact details?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
The main number is +82-2-553-0210; the English website lists +82-10-5772-0210 for international enquiries, and the Mongolian-language direct line is +82-10-4380-0210. The email address is gangnamsmile00@gmail.com and the official website is https://www.smile-i.co.kr. For this Aurora campaign, you can continue through the Aurora channel where you saw the advertisement; these contacts should not be treated as 24-hour emergency medical services.
QWhat information should I send to enquire about a Gangnam Smile Eye Clinic examination through Aurora?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Start with your preferred visit date, language and what you would like to know about vision correction. Provide details such as your name, contact information and age when requested for the booking process. You do not need to send a passport copy or your full medical record with the first enquiry; check the purpose and submission channel before sending personal information.
QDoes the clinic’s surgery fee include interpretation, accommodation and airport transfers?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
The surgery fee and Aurora support such as interpretation, an escort, accommodation and transport need separate confirmation of what is included. Ask for a breakdown of examinations, surgery, medication and follow-up, alongside interpretation, transport, accommodation and airfare. Unselected support is not automatically included, and paying the surgery fee does not cover the entire cost of your trip.
QWhere do I pay a deposit, and when is my Gangnam Smile Eye Clinic appointment confirmed?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Check the official quotation for who bills and receives each clinic and Aurora service fee, the currency, and whether your card or transfer method is accepted. Paying a deposit and confirming the clinic’s schedule are separate; obtain confirmation stating the clinic, location, service, date, time and preparation instructions. Verify that the recipient details match the official payment instructions before paying.
QWill I receive a refund if I cancel or cannot have surgery at Gangnam Smile Eye Clinic?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Check the terms separately for personal cancellation, visa refusal, a medical finding that surgery is unsuitable, and cancellation by the clinic. Request an itemised explanation of refunds, deductions and expected processing dates for completed examinations, surgery deposits, interpretation, accommodation and transport. No blanket refund percentage or unconditional full refund has been established for this campaign, so obtain written terms before payment.
QDoes booking an examination at Gangnam Smile Eye Clinic guarantee a visa or entry to Korea?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
No. A clinic appointment and visa or entry decisions are separate. Check the requirements for your nationality, country of residence, purpose and length of stay with the relevant Korean diplomatic mission or official visa service. Ask separately whether the clinic can issue any required appointment documents and how long preparation takes.
QCan I ask about a hotel or airport transfer for my clinic visit?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
You can ask Aurora about the accommodation and transport support you need. Availability, transfer routes and waiting time, nights and room type, fees and cancellation terms need separate confirmation. If you only want the clinic visit, say so and check the quotation to avoid including support you do not need.
QCan I visit Gangnam Smile Eye Clinic alone, and what if I need mobility assistance?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Tell the booking team in advance if you are travelling alone or need help with mobility. Confirm the support you need with the clinic, including an escort home after surgery, help moving around the clinic or wheelchair access. Do not assume an interpreter or driver also acts as a caregiver; clarify the roles and fees.
QWhat should I do if my flight is delayed or I will be late for my clinic appointment?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Tell your booking contact your revised arrival time as soon as possible. Whether the visit can proceed that day or needs rescheduling depends on the clinic’s schedule and examination preparation; the original arrangements cannot be guaranteed if you are late. Check any transport waiting charges and changes to accommodation or clinic fees for each booking.
QCan I receive examination results and a surgery summary in English before returning home?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Tell Gangnam Smile Eye Clinic which documents and language you need, and confirm availability, fees and preparation time in advance. To prepare for local follow-up, ask for examination findings, the procedure and date, relevant lens or equipment details, and medication ingredient names. An English website does not mean all records are automatically issued in English.
QWhat should I do if I do not fully understand the surgical explanation or consent form?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
If you do not fully understand the explanation or consent form, do not rush to sign; ask the doctor at Gangnam Smile Eye Clinic to explain again. Arrange the language support you need to understand the reason for surgery, expected benefits and risks, alternatives and costs. You can decide after your questions have been answered, and you may decline or postpone your decision. An interpreter helps communication; the doctor remains responsible for explaining the medical issues and need for surgery.
QWho will receive the personal information or medical records I send for my clinic visit?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
Before sending information, check whether Aurora or the clinic will receive it, for what purpose, and whether it will be passed to another organisation. Do not assume that arranging hotels, transport or an overseas partner requires your full medical record. Submit your own or a family member’s records through the advised channel after confirming the necessary scope and consent process.
QWho should I contact about a concern with clinic care or Aurora’s support?+
Applies to Gangnam Smile Eye Clinic · Gangnam · Hospital common FAQs · Gangnam
For concerns about medical care or surgery, contact Gangnam Smile Eye Clinic at +82-2-553-0210 or gangnamsmile00@gmail.com; the clinic also lists a feedback box by the sixth-floor lift. Its official website states that it will contact you within five business days of receiving feedback; this is not a promise that a refund or dispute will be resolved within that period. For Aurora booking, interpretation or transport support, contact the Aurora channel you used with your appointment date and the help needed. If your vision is worsening or you have severe pain, seek prompt medical assessment rather than waiting for a complaint response.