Your care journey, with clearer answers.

Applies to Aurora · About Aurora

Aurora helps overseas customers find hospitals for care or screening in Korea and coordinates bookings, interpretation, transport, and accommodation. This support is called a medical concierge service. Scope and fees are agreed after discussing what you need.

Applies to Aurora · About Aurora

No. Aurora connects customers with hospitals and supports the process; it is not a medical institution. Hospital clinicians provide testing, diagnosis, treatment, and prescriptions.

Applies to Aurora · About Aurora

Aurora Medical Concierge is a brand operated by Foreedom Inc. The business registration number published on the website is 330-86-03391. Check the contracting legal entity and service scope in your agreement.

Applies to Aurora · About Aurora

The company brochure includes Foreedom's foreign-patient facilitator registration and comprehensive travel-business registration. Request currently valid registration documents before contracting. Registration does not guarantee an individual treatment's effectiveness or safety.

Applies to Aurora · About Aurora

Aurora lets you discuss hospital visits alongside interpretation, transport, accommodation, and other preparations. Hospitals' own support varies, so compare existing support with what you want Aurora to handle. Check any separate Aurora charges in the quote.

Applies to Aurora · About Aurora

Share your budget and available stay so suitable hospitals and support can be explored. Clarify whether the budget covers only medical fees or also accommodation and interpretation. Clinically necessary care or recovery time cannot simply be reduced to fit a budget or itinerary.

Applies to Aurora · About Aurora

A Medical Butler coordinates bookings, communication, transport, and accommodation. The title does not mean the person provides medical or nursing care. Confirm hours and scope separately for hospital accompaniment or night contact.

Applies to Aurora · About Aurora

No. Aurora helps identify services and coordinate their use; it does not guarantee the lowest price or a particular clinical outcome. Discuss expected benefits, risks, and alternatives with the clinician before deciding.

Applies to Aurora · About Aurora

Use Private Consultation on the website or email service@auroramedicalkorea.com. The published phone number is 070-7124-3581. A consultation request is separate from a confirmed booking or payment.

Applies to Aurora · About Aurora

Start with when you can visit Korea and what help you want. For example, “We want screening for a couple during a four-day visit and need Mongolian interpretation.” This helps separate medical programs from support during your stay.

Applies to Aurora · About Aurora

Share the care or help you need, dates and available stay, and language. An approximate budget and whether anyone accompanies you are helpful. Leave undecided items open; you do not need to send a passport or full medical records initially.

Applies to Aurora · About Aurora

Initial inquiries, clinical consultations, record review, and interpretation may have different fees. Ask whether the current guidance is free and when charges start. Choose paid items after receiving the price and scope.

Applies to Aurora · About Aurora

The membership tier is optional on the consultation request form. If unsure, start with your purpose and the support you need.

Applies to Aurora · About Aurora

This depends on the hospital, tests, clinician, and season. Share preferred dates and care requirements to check availability. Request interpretation and accommodation together if needed, confirm the hospital booking, and review flight and hotel change terms.

Applies to Aurora · About Aurora

Check your entered contact details and spam folder. You can email service@auroramedicalkorea.com again with the request date and needed help. Ask about a reply date and alternative contact. For urgent or worsening symptoms, obtain local care rather than waiting.

Applies to Aurora · About Aurora

You can begin through the website form or email without an app. Ask the contact person whether later booking confirmation or document transfer requires one. An app description in a brochure does not establish that every function is currently available.

Applies to Aurora · About Aurora

Share your location, desired appointment date, and support needs. Residency and insurance can affect registration and pricing, so overseas-visitor packages require separate eligibility checks.

Applies to Aurora · About Aurora

Yes. Screening is a main consultation area. Programs can be explored around needed tests and travel dates. Mention any accommodation or transport support you also want.

Applies to Aurora · About Aurora

You can inquire about clinical referrals, skin and cosmetic care, plastic surgery, dentistry, ophthalmology, regenerative medicine, and pregnancy, childbirth, and postpartum care. Actual providers and programs vary. BALANCE wellness currently has no dedicated confirmed partner and cannot be booked.

Applies to Aurora · About Aurora

CURE covers screening and connections to clinical care. Explain whether you want routine screening or care for symptoms or an existing diagnosis to help identify the appropriate specialty and registration route.

Applies to Aurora · About Aurora

First explain your goals. Aurora introduces this field under RENEW, but a product name does not establish its actual procedure or benefit. Discuss suitability, authorization and permitted use, risks, alternatives, and costs with a clinician before deciding.

Applies to Aurora · About Aurora

Yes. BEAUTY includes dentistry and ophthalmology alongside skin, cosmetic, and plastic-surgery services. You can describe concerns without knowing a procedure name. The hospital determines the actual approach after testing and consultation.

Applies to Aurora · About Aurora

Yes, but the BIRTH category does not mean every related service is provided. Share the care and timing needed. Hospital availability and postpartum-facility eligibility must be checked separately.

Applies to Aurora · About Aurora

BALANCE currently has no confirmed dedicated partner, so its programs cannot be booked. Exploring a hotel or individual activity is separate from a BALANCE booking. Describe the activity and help you want.

Applies to Aurora · About Aurora

Start with whether you want screening, assessment of symptoms, or a particular procedure. Candidates can be compared with budget and available stay in mind. Hospital names or rankings alone cannot establish the best fit for an individual.

Applies to Aurora · About Aurora

Examples include Asan Medical Center, Samsung Medical Center, Seoul National University Hospital Healthcare System Gangnam Center, Bumin Prestige, Korea Medical Foundation, LIENJANG, MINISH Dental Hospital, and Gangnam Smile Eye Clinic. Availability is checked for the exact branch and service you request.

Applies to Aurora · About Aurora

Share its name, branch, and care requirements to inquire about support. Absence from the site does not automatically mean it is unavailable, but Aurora cannot necessarily connect every hospital. Contact, booking, and interpretation scope must be confirmed.

Applies to Aurora · About Aurora

Yes. Actual assignment and booking availability need hospital confirmation. If unavailable, you can ask about alternatives or different dates.

Applies to Aurora · About Aurora

Compare tests and care, total cost, interpretation, results consultation, and return visits on the same basis. Check for missing items. Also ask whether comparison support is chargeable and whether any booking process has already started.

Applies to Aurora · About Aurora

The same name can cover different tests, options, prices, and durations. Check both hospital and product name and compare actual inclusion lists.

Applies to Aurora · About Aurora

More tests or wider support are not necessarily more suitable. Compare against your needs, budget, and stay, and ask a clinician about medical necessity.

Applies to Aurora · About Aurora

Rankings or performance figures alone cannot determine suitability or outcomes. Check when figures were published, whom they cover, the relevant specialty and clinicians, and your condition.

Applies to Aurora · About Aurora

These names distinguish concierge support such as booking, interpretation, and transport, not hospital or treatment quality. Start with your needs rather than a label. Legacy is described in the guidebook as invitation-based; eligibility and current contents require separate confirmation.

Applies to Aurora · About Aurora

No. Concierge tier and hospital program must be checked separately. Wider interpretation, transport, or accommodation support is different from adding tests or treatment.

Applies to Aurora · About Aurora

Share your existing booking and requested support. Check whether the hospital permits external interpreters or companions, staffing and vehicle availability, and standalone-service terms. Availability of individual items is not yet confirmed simply by requesting them.

Applies to Aurora · About Aurora

A hospital program groups medical tests, care, or procedures. A travel package connects the visit with accommodation, transport, or interpretation. Screening appearing in an itinerary does not mean its fee is included. Request separate medical and travel costs.

Applies to Aurora · About Aurora

The currently introduced screening trips are two nights for the three-day option and three nights for the four-day option. The latter allows more rest and activities, not automatically more tests. Confirm the medical program and follow-up separately.

Applies to Aurora · About Aurora

The site introduces Magok around Bumin Prestige and Mayfield Hotel, and Yeouido around Korea Medical Foundation with Kensington or Fairmont hotels. Compare medical programs, results-consultation timing, accommodation, and transport.

Applies to Aurora · About Aurora

Care and tests are assessed individually. Sex, age, health, and chosen program can change the package. Results explanations should also be arranged for each person.

Applies to Aurora · About Aurora

The published itinerary is described for Mongolian customers with Mongolian-language support. Ask separately about interpretation, translated results, and schedule changes for another language.

Applies to Aurora · About Aurora

No. These are regions introduced for medical and rest itineraries. Discuss a single-city stay or additional regional accommodation and activities based on clinical schedules and fitness to travel.

Applies to Aurora · About Aurora

Share the hospitals and services to explore scheduling. Allow for preparation, results, recovery, and follow-up as well as travel. Same-day tests or procedures require confirmation from the relevant clinicians.

Applies to Aurora · About Aurora

A listing is not a booking confirmation. The hospital schedule, clinician, preparation, and your condition must be checked before confirmation is issued.

Applies to Aurora · About Aurora

No. Services and availability must be reviewed, costs and terms agreed, and booking confirmation received.

Applies to Aurora · About Aurora

It is better to check possible appointment dates and required stay and follow-up first. If unconfirmed, review ticket change and cancellation terms. Submitting an inquiry does not reserve a clinical appointment.

Applies to Aurora · About Aurora

Request confirmation showing hospital and branch, date and time, care or tests, costs, and payment status. Check interpretation, transport, and accommodation confirmations separately. Keep preparation instructions and the contact for changes.

Applies to Aurora · About Aurora

The published itinerary is an overview. Flights, hospital schedules, results, and your condition may change activities or order. Confirm the final itinerary and change terms before departure.

Applies to Aurora · About Aurora

After defining care and stay requirements, request an itemized quote separating hospital fees, Aurora support, accommodation, transport, interpretation, and flights, including taxes and potential extras. Some tests or procedures are decided after examination; distinguish confirmed amounts from estimates.

Applies to Aurora · About Aurora

The price guidance for the four published screening trips states that medical fees and flights are separate. Some sections on the same detail pages also label tests as “included,” creating ambiguity. Before payment, obtain a final quote explicitly stating which screening, accommodation, interpretation, and other charges are included.

Applies to Aurora · About Aurora

The published brochure describes medical fees paid directly to the hospital and concierge fees paid separately to Aurora. Verify the receiving legal entity, items, and amounts in the actual contract and invoices.

Applies to Aurora · About Aurora

It may be a starting price or indicative currency conversion. Confirm program, eligibility, optional tests, sedation or anesthesia, additional procedures, tax, and payment currency before obtaining a final quote.

Applies to Aurora · About Aurora

They indicate a starting price under specified conditions, not a total including all options and extras. Obtain a quote for your actual requirements.

Applies to Aurora · About Aurora

The displayed and actual billing currencies can differ. Check currency, exchange-rate timing, and card or transfer fees before paying. An indicative website conversion is not necessarily the final bill.

Applies to Aurora · About Aurora

No. Scope depends on the itinerary or concierge contract. Check interpreter language and hours, vehicle routes, nights, and room terms individually.

Applies to Aurora · About Aurora

The clinician explains necessity and options. Check cost and schedule changes before deciding. Biopsy, polyp removal, or optional tests may incur extra fees.

Applies to Aurora · About Aurora

First check the pricing unit: screening is usually per person, dentistry may be per tooth, and eye care may cover one or both eyes. Compare testing, anesthesia, tax, and return-visit costs too.

Applies to Aurora · About Aurora

Current materials do not establish a universal deposit percentage or payment date. Ask which booking the payment covers, whether it is deducted from the total, when the balance is due, and what happens on cancellation. Distinguish the recipient of hospital and Aurora fees.

Applies to Aurora · About Aurora

Accepted methods differ by hospital and provider. Specify your intended method and confirm currency, fees, and deadlines. Also check the refund method and any fees.

Applies to Aurora · About Aurora

You can request interpretation and communication support. However, translated website materials do not guarantee an interpreter in that language on your date. Explain which stages need support: consultation, testing, or results explanation.

Applies to Aurora · About Aurora

No. Interpreters facilitate communication. Obtain medical interpretation of results, treatment options, and risks from the clinician and ask again if anything is unclear.

Applies to Aurora · About Aurora

You can discuss an itinerary including companions. Room capacity, extra accommodation and transport charges, hospital access, and accompaniment scope require separate checks.

Applies to Aurora · About Aurora

Tell us before booking. Some tests or procedures require an accompanying adult or help after discharge. An interpreter or driver is not automatically a guardian or caregiver. Agree on required help and actual available support separately.

Applies to Aurora · About Aurora

Share the child's age, who needs treatment, and group size. Adult screening cannot simply be applied to children; confirm an appropriate hospital and guardian procedures. Check accommodation rules for children and required vehicle safety equipment separately.

Applies to Aurora · About Aurora

Explain mobility and wheelchair needs in advance. Confirm accessible routes at hospitals and hotels, vehicle boarding, accompanying staff, and extra costs. An ordinary car booking does not automatically include wheelchair boarding or physical assistance.

Applies to Aurora · About Aurora

Consider hospital travel, stay length, budget, companions, room requirements, and a restful environment. The website introduces hotels and resorts in Seoul, Busan, and Jeju; rooms and availability are checked for actual dates.

Applies to Aurora · About Aurora

You can specify preferences. Not every introduced option is five-star; the Kensington Hotel in the three-day Yeouido package is described as four-star on its detail page. Check room type, beds, breakfast, and extra-person fees as well as hotel name.

Applies to Aurora · About Aurora

Ordinary accommodation is different from clinical or nursing care. If additional medical support is needed, confirm provider, qualifications, and scope in advance. Hotel concierge or leisure facilities are not emergency medical services.

Applies to Aurora · About Aurora

Your condition and clinician's instructions take priority even if activities are included. Procedures or additional treatment may require postponement or substitution. Check change and refund terms for unusable activities beforehand.

Applies to Aurora · About Aurora

Yes. These are among the concierge services Aurora describes. Share airport, flight, passenger and luggage details, and any mobility assistance needs so vehicle and route arrangements can be checked.

Applies to Aurora · About Aurora

No. Actual departure point, hospital branch, traffic, and mobility requirements affect timing. Plan with a margin to reach the appointment on time.

Applies to Aurora · About Aurora

Notify the booking contact as soon as possible with revised arrival time. Check vehicle waiting, appointment changes, and possible additional accommodation. Waiting or change fees depend on booking terms; all reservations cannot be guaranteed to remain unchanged.

Applies to Aurora · About Aurora

Travel-preparation support can be discussed. Visa guidance and document assistance are different from visa assessment and issuance. Check separately whether airfare or external agency charges are included.

Applies to Aurora · About Aurora

Aurora has cooperation channels with overseas medical-tourism, travel, and concierge businesses. If using a local partner, confirm which services Aurora, the hospital, and that agency each provide and who receives payment.

Applies to Aurora · About Aurora

This depends on tests and consultation scheduling. Bumin packages describe same-day consultation, but pathology or genetic results may arrive later. Before booking, distinguish results discussed in Korea from those received at home and confirm delivery and consultation dates for each.

Applies to Aurora · About Aurora

Original reports, translated reports, and a clinician's explanation are separate services. Confirm language, delivery, issuance and translation fees, and expected dates. Translation is not automatic, and an interpreter does not replace a clinician's explanation.

Applies to Aurora · About Aurora

Aurora is described as supporting hospital communication and follow-up coordination after departure. Check the contract for which report delivery, translation, or consultation-linking services are included and for how long.

Applies to Aurora · About Aurora

Some itineraries describe a video results discussion. Confirm availability, date, language, price, and scope with the hospital. This should not be understood as treatment or prescribing available in every country.

Applies to Aurora · About Aurora

This depends on your booked service's hours and scope. Obtain night contacts, languages, and alternatives if unreachable before your visit. A contact channel does not mean clinicians are continuously present or care is immediate. In an emergency, seek local emergency care rather than awaiting Aurora; in Korea, call 119.

Applies to Aurora · About Aurora

Contact your Aurora representative or official channel with the problem and help needed. Booking, transport, and interpretation issues can be reviewed with the coordinator; clinical issues also require the medical institution. For emergencies, obtain local emergency help without waiting for a reply.

Applies to Aurora · About Aurora

This depends on timing, reason, completed services, and hospital, hotel, and airline terms. Check medical and concierge cancellation and change conditions separately before booking. A precise refund requires review of the applicable contract and actual payments.

Applies to Aurora · About Aurora

If the clinician advises against proceeding for safety, discuss alternatives and schedules rather than pressing ahead. Test and consultation fees and booked rooms or cars can have different cancellation terms. Before departure, ask what charges remain if tests show you cannot receive treatment.

Applies to Aurora · About Aurora

No such guarantee can be made. The facilitator and travel-business guarantee insurance described in the brochure differs from hospital medical-liability coverage. Check current coverage and exclusions where needed.

Applies to Aurora · About Aurora

Start with basic information such as consultation purpose and dates. When records or identification become necessary, confirm purpose, recipient, required scope, and transfer method before sending.

Applies to Aurora · About Aurora

Necessary booking information may go to relevant providers, but all medical information is not automatically shared. Ask what goes to whom and why. Health information and overseas transfers require separate checks of consent and processing procedures.

Applies to Aurora · About Aurora

Use the official contact to specify information you want deleted or processing stopped, and whether the request concerns Aurora or the hospital. The responsible organization must assess what can be removed and what must be retained; immediate deletion from every institution cannot be promised.

Applies to Aurora · Booking & planning

Aurora is a medical concierge that helps you access healthcare in Korea through guidance and scheduling. The treating institution's clinicians are responsible for diagnosis, deciding whether tests or procedures are needed, prescribing medication, and treatment. Concierge advice alone does not confirm a diagnosis or eligibility for treatment.

Applies to Aurora · Booking & planning

Tell us your main symptoms or goals, previous diagnoses and treatment, available travel dates, and budget. Start by distinguishing care for symptoms from preventive screening or cosmetic treatment. Compare hospitals by specialty, clinicians, facilities, language support, and follow-up arrangements.

Applies to Aurora · Booking & planning

Check the exact hospital and branch, your clinician's specialty and qualifications, and their experience with the procedure. Check the scope of any foreign-patient registration or accreditation: neither guarantees an individual treatment outcome. Also confirm that the hospital introduced to you is the institution providing care and receiving payment.

Applies to Aurora · Booking & planning

Availability still depends on whether the service is operating, accepts international patients, fits the clinician's schedule, and is suitable for you. Share the service name or link and your preferred date. A listing or inquiry does not confirm a booking.

Applies to Aurora · Booking & planning

Family members can ask about general services and preparation. Reviewing or sharing a patient's records and arranging care require patient consent and the relevant checks. If the patient cannot make decisions, ask the hospital about legal-representative or guardian documents and consent procedures.

Applies to Aurora · Booking & planning

Age alone does not determine eligibility for every service. The appropriate hospital depends on age, care goals, existing conditions, and mobility or communication needs. For minors, confirm accompanying-adult requirements and documents for consent by a legal representative before booking.

Applies to Aurora · Booking & planning

You can decide after hearing the clinician's explanation. Online inquiries, clinical consultations, tests, and treatment bookings are separate steps and may have different fees and cancellation terms. Tell us when booking if you want a consultation only.

Applies to Aurora · Booking & planning

General inquiries, clinical consultations, record reviews, interpretation, and accompaniment may have different charges. Before proceeding, ask whether the current step is chargeable and when paid services begin. Request a quote stating the amount, included services, and cancellation terms.

Applies to Aurora · Booking & planning

Start with the care or support you need, possible visit dates, and preferred language. You can inquire before choosing a hospital or service. Age, symptoms, and previous results can be provided later after the purpose of the request is explained. You do not need to send a passport copy or your entire medical history at the outset.

Applies to Aurora · Booking & planning

Records may help estimate the likely care pathway and cost range, but photos and records alone often cannot establish a diagnosis or final treatment price. Examination or further testing in Korea may be needed. Ask which parts of the advance estimate are confirmed and which may change after assessment.

Applies to Aurora · Booking & planning

You should receive confirmation showing the hospital and branch, consultation or procedure, date and time, patient details, and preparation instructions. Sending an inquiry or deposit does not by itself confirm the hospital appointment. Check payment receipt and appointment confirmation separately.

Applies to Aurora · Booking & planning

You can request dates and a clinician, but availability depends on the hospital's schedule and clinical priorities. Expedited appointments and a particular clinician cannot always be guaranteed. If symptoms suddenly worsen, local medical assessment may take priority over arranging travel to Korea.

Applies to Aurora · Booking & planning

Hours differ by hospital, department, and testing unit. A hospital may be open without offering a particular test or procedure. Confirm both the date and service. Check appointment times in Korea Standard Time and allow for your flight arrival and travel time.

Applies to Aurora · Booking & planning

Yes, but test preparation, medication, anesthesia, procedure intervals, and recovery may affect one another. Tell each clinician about care planned elsewhere. Same-day visits require confirmation of medical suitability as well as travel time.

Applies to Aurora · Booking & planning

Refunds depend on the reason, timing, and services already provided. Request an itemized settlement for deposits, medical fees, interpretation, transport, and accommodation, showing refunds, deductions and reasons, and expected payment dates. Obtain these terms in writing before paying. A “non-refundable” label alone does not settle every situation.

Applies to Aurora · Booking & planning

Visa refusal, personal cancellation, clinical unsuitability, and hospital cancellation may have different refund terms. Check required evidence and how testing, booking, and accommodation costs already incurred will be handled. Alternative care requires separate assessment; neither an automatic refund nor placement at another hospital is guaranteed.

Applies to Aurora · Booking & planning

First ask whether it is an estimate or a fixed price. Check consultation, tests, anesthesia, medication, supplies, admission, follow-up, interpretation, transport, accommodation, and tax separately. In non-emergency situations, ask for the reason and estimated cost before agreeing to additional tests or treatment.

Applies to Aurora · Booking & planning

The scope, number of sessions, dose, products, clinicians, tests, and aftercare may differ. Compare equivalent services rather than price alone. Also check the international-patient quote and any separate language-support or international-clinic fees.

Applies to Aurora · Booking & planning

Confirm the payee, charge items, currency, accepted payment methods, and fees in your actual quote. Medical and concierge fees may go to different recipients; check each invoice and receipt. Do not transfer money to an unverified personal account. Compare recipient details with official instructions.

Applies to Aurora · Booking & planning

Overseas coverage depends on your policy, prior authorization, and whether direct billing is available. Korean National Health Insurance depends on eligibility and whether the care is covered; it does not apply uniformly to everyone who is foreign. Check required documents with your insurer and allow for out-of-pocket costs until coverage is confirmed.

Applies to Aurora · Booking & planning

Eligibility depends on the rules in force when you visit and pay, the hospital and procedure, and patient requirements. Earlier information or another hospital's experience cannot guarantee a refund. Ask your hospital before payment about current eligibility, documents, and procedures.

Applies to Aurora · Booking & planning

Entry procedures depend on nationality, country of residence, purpose, and length of stay. Check whether medical-purpose documents such as hospital booking confirmations can be issued, and confirm final requirements with the relevant Korean diplomatic mission or official visa guidance. Documents and bookings do not guarantee visa approval or entry.

Applies to Aurora · Booking & planning

Allow time for the initial consultation, tests, treatment, recovery, and required follow-up. Even the same procedure can require different stays depending on the patient and recovery. Confirm visit requirements and pre-departure checks with the clinician before choosing flights, and consider flexible tickets.

Applies to Aurora · Booking & planning

Before booking, confirm your language, interpreter availability, hours, in-person or telephone support, and charges. Interpretation for inquiries may differ from support for tests, surgical consent, or inpatient care. Consent to treatment only when you understand the explanation; you can ask for it to be explained again.

Applies to Aurora · Booking & planning

Transport, accommodation, interpretation, and accompaniment may be included or charged separately. Check routes, number of trips, waiting time, companions, extra charges, and change terms. Concierge accompaniment does not replace nursing or clinical monitoring; caregiving needs require separate arrangements.

Applies to Aurora · Booking & planning

An accompanying adult may be required depending on the treatment and discharge rules, particularly after sedation or anesthesia. Confirm this in advance rather than planning to travel alone afterward. Overnight stays, visiting rules, meals, and charges for companions vary by hospital. If you have no companion, check the required support before booking.

Applies to Aurora · Booking & planning

Tell us about mobility aids, wheelchair transport, difficulty with stairs, food allergies, and religious dietary needs in advance. Confirm support separately with the hospital, accommodation, and transport provider. Do not assume an ordinary vehicle provides medical transport or oxygen.

Applies to Aurora · Booking & planning

Bring your booking confirmation, identification required by the hospital, previous records and results, and medication names and doses. For imaging, check how to provide reports and original images. Follow your booked hospital's instructions on fasting, medication, and arrival time.

Applies to Aurora · Booking & planning

Tell the clinician each medicine's name, dose, and purpose. Medicines affecting clotting, diabetes medicines, and weight-management injections may affect tests or anesthesia, but stopping them without advice can be dangerous. Follow instructions coordinated between your prescribing clinician and the team performing the test or procedure.

Applies to Aurora · Booking & planning

Yes. Disclose pregnancy or breastfeeding, allergies to medicines, contrast agents or antiseptics, chronic conditions, previous surgery or anesthesia problems, and implanted devices. These can affect testing, medication, and anesthesia choices. Tell the hospital before your visit if your condition changes after booking.

Applies to Aurora · Booking & planning

Tell the hospital in advance what you ate, drank, or took and when, as well as any new symptoms such as fever. Tests or procedures may need to change or be postponed for safety. Do not hide preparation problems or decide for yourself that proceeding is safe; ask the hospital.

Applies to Aurora · Booking & planning

Available documents, languages, fees, turnaround times, and patient or representative application requirements differ by hospital. Request results, a treatment summary, generic medicine names, and original imaging needed for care at home before your visit. Not all records are automatically issued in English or ready before departure.

Applies to Aurora · Booking & planning

Before leaving, confirm follow-up methods, contacts, languages, hours, and fees. Cross-border telemedicine and prescribing may be restricted by national rules and hospital practice; chat advice cannot replace local examination. If care must continue, prepare records and a follow-up plan for your local clinician.

Applies to Aurora · Booking & planning

For difficulty breathing, altered consciousness, severe chest pain, uncontrolled bleeding, or sudden weakness on one side or trouble speaking, seek local emergency care immediately rather than waiting for a reply. In Korea, call 119. Do not drive yourself or delay emergency care while contacting the treating hospital. Other severe or rapidly worsening symptoms may also need urgent assessment.

Applies to Aurora · Booking & planning

Providing information for care or consultation is separate from consent to advertising or public reviews. Check collection purposes, recipients, retention and deletion rules, and any advertising consent. Use the designated submission channel rather than posting sensitive information in chats visible to others.

Applies to Aurora · Booking & planning

Use an official support channel for human review of billing or refund disputes, services differing from the description, or matters requiring clinical confirmation. Prepare the hospital or service name, booking date, issue, quote, and receipts. External medical-dispute support can be explored through official Medical Korea guidance and the Korea Medical Dispute Mediation and Arbitration Agency; eligibility and outcomes vary by case. Do not assume a handoff is complete until receipt or referral is confirmed.

Applies to Aurora · Booking & planning

Separate travel, accommodation, and concierge charges from medical fees. Some packages require medical fees to be paid directly to the hospital, and terms do not automatically apply to other products on the same site. Use the specific product name and link to check medical fees, flights, accommodation, and interpretation item by item.

Applies to Aurora · Booking & planning

The period may describe testing time or an example itinerary, not completion of final results, recovery, and follow-up. Confirm the actual number of visits, expected results date, and when you may travel separately.

Applies to Aurora · Booking & planning

No. A butler or concierge helps with scheduling, transport, and communication; it does not mean clinical care or nursing observation. Obtain the hours, contact details, and scope of night or holiday support included in your booking. In an emergency, do not wait for a reply: seek local emergency care. In Korea, call 119.

Applies to Aurora · Booking & planning

These activities may need to be changed or omitted even if they appear in the itinerary. Biopsies, polyp removal, wounds, and recovery from anesthesia must be considered. Check activity restrictions with the treating clinician first, and check replacement or refund terms separately if an activity is unsuitable.

Applies to Aurora · Booking & planning

Availability and timing vary by hospital and package. It is not automatically included in every screening, and results may not be ready exactly a week later. Confirm the clinician, interpretation language, time zone, fee, and next steps if further care is needed.

Applies to Aurora · Booking & planning

Yes, you can ask about healthcare while living in Korea. Available hospitals, services, and prices depend on residency, insurance eligibility, and product criteria. Benefits or entry support intended for overseas visitors do not automatically apply.

Applies to Aurora · Booking & planning

Whether these can be selected separately depends on the package and contract. Tell us if you want medical care only and whether you need interpretation or accompaniment. Removing services from a package does not necessarily reduce its price proportionally.

Applies to Aurora · Booking & planning

Share your care goals, budget, and whether it includes accommodation, interpretation, and transport. Review the quote by distinguishing clinically necessary items from optional ones with the clinician. Do not omit necessary tests or aftercare just to fit a budget.

Applies to Aurora · Booking & planning

Tell your confirmed booking contact about the delay and expected arrival. Depending on the hospital schedule and preparation requirements, you may need a new time or date. Check vehicle waiting fees, change or cancellation fees, and any revised fasting or medication instructions separately.

Applies to Aurora · Booking & planning

You can ask about the purpose, estimated cost, alternatives, and consequences of declining. Discuss your decision with the clinician after understanding the explanation. Declining a test may prevent the planned treatment from proceeding, and emergencies may require a different response.

Applies to Aurora · Booking & planning

Rules depend on ingredients, quantities, destination, and transit countries. Before departure, check official import requirements and whether you need a prescription, ingredient list, or medical documents. A Korean prescription does not automatically permit import or international shipment.

Applies to Aurora · Booking & planning

Treatment is not necessarily better simply because it is in Korea. Compare clinician experience relevant to your condition or goal, available options, likely benefits and risks, waiting times, and care after returning home. Include flights, accommodation, companions, and repeat visits in costs, and consider whether treatment can continue locally.

Applies to Aurora · Booking & planning

You can ask about realistic benefits and limits based on your current condition and goals. Clarify whether the goal is pain relief, functional recovery, disease control, or an appearance change, and how and when results will be assessed. Individual outcomes cannot be guaranteed; a reliable estimate requires clinical examination and review of tests.

Applies to Aurora · Booking & planning

Ask what “success” means, which patients were included, how many, and how long they were followed. Satisfaction and clinical effectiveness are different. A group average from patients unlike you is not your individual chance of success. Ask for supporting evidence and information on complications and retreatment.

Applies to Aurora · Booking & planning

Ask the clinician about the likely course if treatment is delayed or declined, and about alternatives or monitoring. Compare benefits, risks, and recovery demands. If already receiving care, do not stop necessary treatment on your own while seeking another opinion.

Applies to Aurora · Booking & planning

Ask for the recommendation's reasons in terms of specialty, clinicians, facilities, schedule, language, and aftercare. Check whether comparisons are limited to partner hospitals and whether consultation or support costs extra. A recommendation does not guarantee results or mean the hospital is the best among all providers.

Applies to Aurora · Booking & planning

The included support and applicable terms may differ, so prices cannot always be described as equal or cheaper. Compare medical fees and support fees separately for the same hospital, service, date, interpretation, and aftercare. Base your decision on confirmed written quotes.

Applies to Aurora · Booking & planning

The treatment area, dose, sessions, product, clinician, and included anesthesia, tests, medicines, and follow-up may differ despite identical procedure names. Compare the total care and follow-up costs on equivalent terms. Do not rush a medical decision before receiving a full explanation just because a discount is ending.

Applies to Aurora · Booking & planning

Use Medical Korea's official register of organizations registered to attract international patients. Match the legal entity, hospital name, and branch with the details provided to you. Registration, clinical effectiveness, clinician qualifications, and individual contract terms must be checked separately.

Applies to Aurora · Booking & planning

Compare their contact channel, affiliation, and the organization issuing the booking or quote against the official website. Before paying, check the payee and charge items against official instructions. A discount or bank account sent privately is not proof that someone is an authorized representative.

Applies to Aurora · Booking & planning

Ask about the procedure location, infection-prevention measures, monitoring, emergency equipment and personnel, and transfer arrangements. The relevant checks depend on the procedure and anesthesia. Attractive facilities or hotel-style rooms alone do not establish medical safety.

Applies to Aurora · Booking & planning

Before surgery, check the institution's emergency response, transfer procedures, and arrangements for transport, additional care, and admission costs. A complication does not automatically mean all additional care is free or one organization pays everything. In an emergency, do not delay necessary care to resolve payment questions.

Applies to Aurora · Booking & planning

Do not assume travel insurance covers planned medical travel or related complications. Tell the insurer about the intended treatment and check coverage, exclusions, prior authorization, medical evacuation, and pre-existing-condition terms. A hospital issuing claim documents is separate from an insurer approving payment.

Applies to Aurora · Booking & planning

Confirm a checklist based on your visit purpose, nationality, residence, and whether you are the patient or a companion. Medical records for hospitals, entry or visa documents, and insurance claim papers have different recipients. Check each recipient's language, format, and deadline requirements. Not everyone needs the same documents or notarization.

Applies to Aurora · Booking & planning

Requirements depend on the receiving institution's language, translation, notarization, and authentication rules. A translation for clinical care may not meet consular or administrative requirements. Check original-document handling, accepted translation methods, and validity periods, then prepare only what is needed.

Applies to Aurora · Booking & planning

Confirm the actual support and fees. Document guidance, requesting hospital booking papers, translation, referrals to external professionals, and application representation are different services. Do not assume all administrative steps are included or approval is guaranteed. Agree who prepares and submits each document and by when.

Applies to Aurora · Booking & planning

Check names on bookings, records, insurance, and visa documents against your passport before submission. Ask the issuing or receiving institution about correction or proof-of-identity procedures. Do not alter names, dates, or diagnoses on documents yourself.

Applies to Aurora · Booking & planning

Adjust hospital, accommodation, and flight arrangements together if admission or recovery changes. An extension of stay is not automatic: check official immigration guidance and medical-document requirements before your permitted stay expires. Confirm responsibility for additional accommodation, interpretation, care, and flight-change costs separately.

Applies to Aurora · Booking & planning

Before booking, confirm available email, phone, or messaging channels and supported languages. Keep appointment details, hospital addresses, and contacts separately in case you lose your phone or internet access. Obtain after-hours contact arrangements and emergency-care instructions separately.

Applies to Aurora · Booking & planning

Tell the medical institution your preferences about sharing records and contacting you. Requirements for minors, legal-representative consent, an escort after anesthesia, and emergency response vary by situation. Agree in advance what may be shared with companions and how you can be contacted safely.

Applies to Aurora · Booking & planning

Each patient's health, preparation, and clinical suitability must be assessed individually, even for a group inquiry. Group prices, transport, interpretation, and hospital capacity have separate terms. Check whether another patient can serve as an accompanying adult while someone is sedated or anesthetized.

Applies to Aurora · Booking & planning

A single stopping period does not apply to all diabetes or weight-management medicines. If using a GLP-1 medicine or similar treatment, tell the procedure and anesthesia team its exact name, last dose, recent dose increases, and symptoms such as nausea or vomiting. Continuing or stopping treatment and dietary preparation depend on individual risk and the procedure; do not simply follow a blanket online rule.

Applies to Aurora · Booking & planning

Surgery and prolonged immobility during travel can increase blood-clot risk. The operation, recovery, history of clots, and flight duration need to be assessed together. Discharge or stitch removal alone does not establish fitness to fly. Ask your clinician about travel and prevention plans; do not start clot-prevention medication yourself.

Applies to Aurora · Booking & planning

AI advice cannot rule out disease or complications. Some problems are not visible in photos, and clinicians interpret test values alongside symptoms, timing, and reference ranges. Seek care for persistent or worsening symptoms. For emergency signs, seek local medical help immediately regardless of an earlier AI response.

Applies to Aurora · Screening & medical care

Preventive screening is different from investigating symptoms. Pain, bleeding, weight loss, or other concerns may require assessment by the appropriate specialty first. Share when symptoms began, how they have changed, and previous results to help identify whether screening or a clinical consultation is the right route to explore.

Applies to Aurora · Screening & medical care

More tests or a higher price do not necessarily make a package more suitable. Consider age, family history, smoking, existing conditions, and recent tests. Compare test names, body areas, optional items, and exclusions.

Applies to Aurora · Screening & medical care

No single test or package detects every cancer or disease. Each test has limits and covers particular areas; normal results do not rule out all conditions. Choosing tests for your symptoms and risks, and following up on results, matters.

Applies to Aurora · Screening & medical care

Tumor markers alone cannot confirm cancer. They may rise for non-cancer reasons or remain normal despite cancer. A clinician must interpret them alongside the testing purpose, symptoms, imaging, and other results.

Applies to Aurora · Screening & medical care

Changes may be possible depending on the package, but substitution, price differences, and refund rules vary. Tell the hospital about recent tests, unwanted items, and requested additions before booking. Check whether additional testing is medically appropriate.

Applies to Aurora · Screening & medical care

Even within the same package, suitable tests may differ by age, conditions, medication, and previous results. Each family member needs an individual review. If tested on the same day, check whether you can safely accompany one another after sedated endoscopy.

Applies to Aurora · Screening & medical care

This varies by hospital and package. Ask for an itemized quote distinguishing gastroscopy, colonoscopy, sedation, biopsy, and polyp removal. Inclusion of endoscopy does not mean all additional procedures are included. Ask in advance how consent and fees for additional procedures are handled.

Applies to Aurora · Screening & medical care

Fasting times and instructions for water or medication depend on the tests and appointment time. Follow the booked screening provider's instructions. If you use diabetes medication or insulin, ask the clinical team in advance how to manage it during fasting.

Applies to Aurora · Screening & medical care

Ask the screening provider where and when to collect it and when to start taking it. An appointment soon after arrival may leave insufficient time for collection and dietary preparation. Follow the prescribed directions. If you have severe vomiting or dizziness or cannot finish the preparation, contact the provider for instructions.

Applies to Aurora · Screening & medical care

Sedated endoscopy uses medication to reduce discomfort and anxiety; it is not the same as general anesthesia. Responses and recall vary, and breathing or blood pressure can be affected, so assessment and monitoring are needed. You can ask about unsedated options and costs before deciding.

Applies to Aurora · Screening & medical care

Judgment and reaction time may remain impaired after discharge from recovery. Do not drive yourself home. Obtain written instructions on how long to avoid driving, machinery, alcohol, and important decisions, and on escort and observation requirements. “On the day of the test” does not mean driving becomes safe at midnight: follow the specified elapsed time.

Applies to Aurora · Screening & medical care

It may be removed during the examination or treated later, depending on size, location, medication, bleeding risk, and prior consent. Not all polyps can be removed that day. Check removal and biopsy fees, how results are provided, and travel or activity restrictions separately.

Applies to Aurora · Screening & medical care

Mention possible pregnancy, previous contrast reactions, kidney disease, and implanted devices. CT uses X-rays; MRI uses strong magnetic fields, so precautions differ. MRI requires checks of the type and safety conditions of pacemakers or metal implants. Do not decide eligibility yourself solely because you have an implant.

Applies to Aurora · Screening & medical care

Menstruation can affect some urine or gynecological tests. Possible pregnancy affects choices of imaging, medicines, and sedation. Tell the clinician so planned tests can be reviewed. Pregnancy does not prohibit every necessary test; for suspected urgent illness, clinicians weigh benefits, risks, and alternatives. Do not delay necessary emergency care because pregnancy is possible.

Applies to Aurora · Screening & medical care

The tests may finish in a day while imaging reports, some blood tests, pathology, and the overall results consultation follow later. Confirm examination, results, and consultation dates separately. For results arriving after departure, agree on language, delivery, and arrangements for additional care.

Applies to Aurora · Screening & medical care

Timing depends on urgency and specialty availability. Specialist consultations and additional tests may not be included in the screening price. Ask what action is needed and when. If prompt assessment is recommended, discuss your departure plans with the clinician.

Applies to Aurora · Screening & medical care

Normal screening does not exclude every cause of symptoms. Persistent or worsening symptoms need clinical assessment. Bring your screening report and a history of the symptoms.

Applies to Aurora · Screening & medical care

You can check whether an appropriate hospital offers record review or a second opinion. It will need your diagnosis, stage or severity, treatment history, current condition, and reason for review. Submitting records does not confirm surgery, admission, or a particular treatment.

Applies to Aurora · Screening & medical care

A diagnosis and treatment summary, recent results, original imaging and reports, and a medication list are helpful. Cancer care may require pathology reports and possibly slides or tissue blocks. Confirm required dates, formats, translation languages, and specimen transport conditions first.

Applies to Aurora · Screening & medical care

Reusability depends on record quality, timing, your current condition, and the treatment plan. You can ask why tests need repeating and what they cost. Reports without original imaging or pathology materials may make further testing necessary.

Applies to Aurora · Screening & medical care

Check whether second opinions are offered, whether an in-person visit is required, the record-review fee, and what the opinion covers. You can seek advice while continuing existing care, but do not stop necessary treatment while waiting. Discuss the final plan with your current clinician too.

Applies to Aurora · Screening & medical care

Records may support a provisional plan, but final suitability, further tests, and bed or operating-room availability can change it. Distinguish estimates from confirmed bookings. Check companion, caregiving, rehabilitation, and post-discharge follow-up needs.

Applies to Aurora · Screening & medical care

Disease extent, overall health, treatment response, medicines, surgical approach, admission length, and complications affect costs. Where possible, request estimates by stage and conditions for extra charges. Separating assessment from treatment costs helps with travel decisions.

Applies to Aurora · Screening & medical care

Ask your current clinician to assess fitness for travel and required medical support first. Transport requiring oxygen or medical escorts differs from ordinary car or flight bookings. For rapid deterioration or emergency symptoms, seek immediate local care rather than waiting for a Korean appointment.

Applies to Aurora · Screening & medical care

Yes. Obtain results, original imaging and reports, and, where needed, pathology and a clinical summary. Include units, reference ranges, and test dates. Your local clinician may request further checks based on your condition and the timing of tests.

Applies to Aurora · Screening & medical care

Intervals and tests depend on age, family history, previous findings, and health. Bring earlier records to review what is needed now. If new symptoms appear, check whether clinical assessment is needed rather than waiting for routine screening.

Applies to Aurora · Screening & medical care

Goals depend on cancer type, stage, overall health, and previous treatment. Ask whether the main aim is cure, disease control, or symptom relief, and what benefit is realistic. The same treatment can have different goals and outcomes for different patients.

Applies to Aurora · Screening & medical care

Newness alone does not make a treatment better for you. Ask about benefits over established approaches for your condition, differences in risks and recovery, and extra costs. Owning equipment is separate from deciding that you need treatment using it.

Applies to Aurora · Screening & medical care

First check whether they are working from the same results, stage, and current condition. Compare goals, likely benefits, side effects, alternatives, and urgency. Sharing records and seeking further explanation or another opinion may help. Chat advice cannot determine which doctor is correct.

Applies to Aurora · Screening & medical care

Before starting, confirm local availability of medicines, dosing schedules, monitoring, side-effect management, and a receiving clinician. Having a plan and records does not guarantee a local hospital can immediately continue it. Arrange follow-up between both clinical teams.

Applies to Aurora · Screening & medical care

Tests can show abnormalities without disease or miss disease that is present. Findings can lead to further tests or procedures. A package suited to your risks and purpose matters more than test count. Discuss expected benefits, burdens, and duplication of earlier tests.

Applies to Aurora · Screening & medical care

Consider understanding, communication, mobility and fall risk, medicines, and ability to complete preparation. Tell the hospital about escort, wheelchair, transport, and test-adjustment needs. Choose tests for their health and goals rather than maximizing the number.

Applies to Aurora · Screening & medical care

The receiving hospital should first specify what it needs for review and in what form. Confirm release or loan procedures, transport, customs, and return arrangements, and follow the issuing institution's handling instructions. Do not send original specimens without instructions or assume they are always needed.

Applies to Aurora · Screening & medical care

Fever during chemotherapy can signal serious infection and should not wait. At 38°C or above, or your treatment team's specified threshold, contact the team immediately and obtain prompt medical assessment. If you cannot reach them, or have chills, severe weakness, breathing difficulty, or altered consciousness, use emergency care. A fever dropping after medicine is not a reason to postpone assessment; feeling very unwell below 38°C also needs attention.

Applies to Aurora · Screening & medical care

Minor bleeding or discomfort can occur, but chat advice cannot confirm normal recovery. Severe or increasing abdominal pain, substantial bleeding or clots, black stools, fever, or persistent vomiting require immediate medical assessment. For severe bleeding, fainting, or breathing difficulty, seek emergency care. Bring procedure records if readily available, but do not delay care to find them.

Applies to Aurora · Regenerative medicine

No. Cell type and source, collection, separation and culture, route of administration, and purpose can make them different medical procedures. Do not judge by the label “stem cells” alone. Confirm the exact procedure, substance, and condition being treated.

Applies to Aurora · Regenerative medicine

Ask the hospital exactly what substance is used, for what purpose, and on what legal basis it can be administered in Korea. Documents and eligibility differ for an authorized medicinal product, treatment under an individual advanced-regenerative-medicine plan, and research participation. A hospital's designated status does not authorize every program or anti-aging claim. Ask how the documents relate to the treatment proposed for you.

Applies to Aurora · Regenerative medicine

Research evaluates safety and effectiveness under a defined protocol and eligibility criteria. Participants, tests, visits, financial support, stopping rules, and follow-up may differ from routine care. Before consenting, understand which type of program is proposed, the alternatives, and expected benefits and risks.

Applies to Aurora · Regenerative medicine

The label “stem cells” does not establish reversal of aging, longer life, whole-body recovery, or effectiveness for every disease. Without specific clinical evidence for your purpose, a program cannot be described as proven effective. Evidence for cell therapy in one condition cannot automatically support anti-aging or other uses. Testimonials or test-value changes alone do not establish long-term health improvement.

Applies to Aurora · Regenerative medicine

Using your own cells does not eliminate risk. Collection-site bleeding or pain, contamination during processing, and administration reactions need consideration for the particular method. Ask about cell type, manufacturing or processing, tests, follow-up, and adverse-event management.

Applies to Aurora · Regenerative medicine

No. NK cells are immune cells, PRP is platelet-rich plasma, and exosomes are not cells themselves. Even when promoted with similar regeneration or recovery language, each substance, route, intended use, and evidence must be checked separately.

Applies to Aurora · Regenerative medicine

Different sites and routes have different goals, evidence, and risks. Findings for one condition or method cannot automatically be applied elsewhere. Confirm the exact procedure's target condition and expected benefit.

Applies to Aurora · Regenerative medicine

Cell count and price alone do not establish effectiveness or safety. Consider cell type, quality and viability, processing, dose and route, and clinical evidence for the purpose. Ask exactly what any quoted measurement represents.

Applies to Aurora · Regenerative medicine

Criteria depend on the procedure and purpose. Disclose current infection, cancer treatment, pregnancy or breastfeeding, immune conditions, major organ disease, and medicines. Age or preference alone cannot establish eligibility; medical history and appropriate testing are needed.

Applies to Aurora · Regenerative medicine

Your treating clinicians must review its relationship to current chemotherapy or immunotherapy, the precise indication, and safety. Claims about recovery or immune support do not establish compatibility. Share your full treatment history and do not delay or stop cancer care on your own.

Applies to Aurora · Regenerative medicine

Visits and intervals depend on assessment, tests, collection, processing or culture, administration, and follow-up. Ask for the actual schedule, including whether collection and administration occur on different days and whether return visits are needed. Do not assume one visit completes everything.

Applies to Aurora · Regenerative medicine

Preparation depends on collection method, anesthesia, and administration. Give the clinical team your prescription and supplement list and obtain individual instructions. Do not stop medicines or start fasting based only on general advertising guidance.

Applies to Aurora · Regenerative medicine

Separate consultations and tests, cell collection and processing, administration sessions, storage, monitoring, and follow-up. Check charges if testing finds you unsuitable or treatment cannot proceed after collection. Clarify whether “one session” means one collection or one administration.

Applies to Aurora · Regenerative medicine

No. Storage does not guarantee future usability or benefit. Check the substance stored, duration, fees, use conditions, and cancellation, disposal, and transfer procedures. Future use requires reassessment against clinical suitability and the treatments permitted at that time.

Applies to Aurora · Regenerative medicine

Timing and measures depend on the purpose and method; there is no universal duration of benefit. Ask which symptoms, functions, or test measures will be compared, when, and what happens if there is no benefit. Repeated procedures do not guarantee a response.

Applies to Aurora · Regenerative medicine

Confirm observation time, follow-up visits and tests, and adverse-event arrangements with the clinician. Fever, difficulty breathing, severe pain, or a sudden change in condition needs immediate care. Before departure, obtain procedure details, contacts, and records for local clinicians.

Applies to Aurora · Regenerative medicine

Tell the clinician you do not wish to continue and ask about health precautions and necessary follow-up. Fees and refunds for completed collection, processing, or storage must be checked separately under the contract. For research, also ask about withdrawal and handling of data and specimens.

Applies to Aurora · Regenerative medicine

A publication alone does not establish effectiveness of your proposed program. Check whether the studied condition, patients, cell type, processing, administration, comparison group, and follow-up match it. Testimonials and animal or laboratory studies are not established clinical benefits in humans.

Applies to Aurora · Regenerative medicine

Changes in test values must be distinguished from improvements in symptoms, function, and quality of life. Ask about the marker's clinical meaning and how measurement variation or other influences are considered. One improved value does not establish disease treatment or longer life.

Applies to Aurora · Regenerative medicine

The clinician should review progress using agreed assessment times and symptom or functional measures. Decide only after discussing evidence for additional treatment, benefits, risks, costs, and stopping criteria. More repetitions do not guarantee benefit when there has been no response.

Applies to Aurora · Regenerative medicine

National authorizations, rules, permitted indications, and routes can differ. Overseas approval or research history is not equivalent to Korean authorization for a particular product or treatment plan. Confirm the Korean regulatory pathway and proposed use with the treating institution.

Applies to Aurora · Regenerative medicine

Before starting, check stopping, postponement, or repeat-collection criteria and treatment of costs already incurred. Ask how stored cells or specimens are handled and about return, disposal, or storage fees. Do not assume automatic transfer to another program or a full refund.

Applies to Aurora · Regenerative medicine

No. Permission to conduct research or treatment within a specified framework is different from sufficient evidence of a particular benefit for you. Ask about research stage, participants, comparative findings, risks, and long-term follow-up, and compare with standard care. The word “approved” alone does not establish cure or anti-aging benefits.

Applies to Aurora · Pregnancy & postpartum

Yes. Obstetrics and gynecology also covers menstrual problems, pelvic pain, gynecological conditions, and screening. Symptoms may need a consultation before a screening package. Share your goals and symptoms to help identify an appropriate provider.

Applies to Aurora · Pregnancy & postpartum

You can request this, but allocation depends on schedules and staffing. Check who may be present during examinations, the interpreter's role, and privacy arrangements for sensitive discussions. A request at booking does not confirm the final assignment.

Applies to Aurora · Pregnancy & postpartum

Symptom assessment may still be needed, though some tests are better rescheduled. Tell the hospital about your period and planned tests. For heavy bleeding or severe pain, check the need for care rather than waiting until your period ends.

Applies to Aurora · Pregnancy & postpartum

No. Pre-pregnancy health checks, infertility assessment, ovulation induction, insemination, and IVF have different purposes and steps. A preconception package does not mean fertility treatment is offered. Confirm the service, required visits, and availability separately.

Applies to Aurora · Pregnancy & postpartum

Your obstetrician needs to assess gestational age, singleton or multiple pregnancy, complications, and progress. Check airline rules and required documents separately. Do not assume travel is appropriate before confirming acceptance for care and delivery by a Korean hospital and appointments after arrival.

Applies to Aurora · Pregnancy & postpartum

Confirm the receiving hospital and delivery availability during pregnancy. A postpartum care center may require a separate booking and have different room availability. Check both schedules using your due date, gestational age, and intended stay.

Applies to Aurora · Pregnancy & postpartum

Useful information includes due date and gestational age, ultrasound and prenatal results, blood group, pregnancy conditions and medicines, and previous pregnancies, births, and surgery. Mention twins, prematurity risk, or fetal findings. Confirm translations and original records required with the receiving hospital.

Applies to Aurora · Pregnancy & postpartum

Choose clinical capability and emergency arrangements suited to the mother and babies. Discuss the need for high-risk obstetric care, emergency surgery, neonatal intensive care, or transfer facilities. Accommodation convenience or postpartum-center amenities alone are not sufficient criteria.

Applies to Aurora · Pregnancy & postpartum

You can express a preference, but the decision depends on maternal and fetal health, birth history, and labor progress. Plans can change during labor. Discuss the reasons, recovery, and cost differences for each option with the clinician.

Applies to Aurora · Pregnancy & postpartum

Methods, availability, anesthesia staffing, and companion policies vary by hospital. A particular method may not be suitable for the mother. Confirm your birth preferences, companion arrangements, and photography rules before booking.

Applies to Aurora · Pregnancy & postpartum

Maternal delivery and admission charges may be separate from newborn tests and care. Check delivery method, room, anesthesia, additional maternal or neonatal treatment, extended stays, and companion charges. Neonatal intensive care can substantially change costs and timelines.

Applies to Aurora · Pregnancy & postpartum

Delivery and postpartum-center admission depend on the actual birth date and when mother and baby can be discharged. Check waiting, alternative-room, and refund terms, and deposit rules for premature birth or prolonged admission. Booking around a due date does not guarantee admission on a particular day.

Applies to Aurora · Pregnancy & postpartum

Contact your maternity hospital immediately for obstetric assessment if fluid may be leaking, you have vaginal bleeding, severe abdominal pain, or reduced fetal movement. Do not wait for a routine appointment or chat reply. Severe bleeding, fainting, altered consciousness, or breathing difficulty requires immediate emergency care; call 119 in Korea. Obtain night and holiday delivery-unit contacts in advance.

Applies to Aurora · Pregnancy & postpartum

A postpartum care center supports maternal recovery and newborn care but is distinct from a medical institution. Visiting clinicians or a partner hospital do not make it equivalent to hospital admission. Check assessment and transfer procedures and responsibility for transport and medical costs if mother or baby develops symptoms.

Applies to Aurora · Pregnancy & postpartum

Acceptance of mothers and babies born elsewhere, permitted age after birth, health criteria, tests, and documents vary by facility. After an overseas birth, fitness to fly and entry papers for both mother and newborn also matter. Confirm booking eligibility and medical fitness to travel separately.

Applies to Aurora · Pregnancy & postpartum

Companion stays, sibling entry, visiting, and outings depend on facility and infection-control rules. Check room type, permitted numbers, meals, bedding fees, and overnight access. A family room does not imply unrestricted visitors.

Applies to Aurora · Pregnancy & postpartum

Explain your preferences and the mother's and baby's condition, and check available support. Breastfeeding guidance, pumps, formula, bottles, extra fees, overnight care, and rooming-in vary. Feeding pain, low intake, or weight concerns may require medical assessment.

Applies to Aurora · Pregnancy & postpartum

Check room type, length of stay, maternal and companion meals, newborn care, and the number of included massage sessions separately. Optional programs and supplies may cost extra. Dietary restrictions and massage after surgery need review for the mother's condition.

Applies to Aurora · Pregnancy & postpartum

Severe maternal bleeding, difficulty breathing, severe headache or vision changes, and a newborn with abnormal breathing or difficulty waking require immediate emergency assessment. Use emergency services, including 119 in Korea, and alert staff immediately. Fever in mother or baby and poor newborn feeding also need prompt clinical assessment. Do not delay care for center observation or chat advice.

Applies to Aurora · Pregnancy & postpartum

Services differ between the birth hospital, pediatric clinic, and postpartum center. Confirm who checks results, gives vaccinations, arranges further care, and charges for it. Obtain test and vaccination records for ongoing care after returning home.

Applies to Aurora · Pregnancy & postpartum

Birth documentation, nationality, passport or travel document, and stay and departure procedures depend on the parents' nationality and circumstances. Check the hospital's document languages and requirements with your country's diplomatic mission and Korean immigration authorities. Do not assume the hospital or center handles every administrative step.

Applies to Aurora · Pregnancy & postpartum

Consider delivery method, maternal recovery, the baby's gestational age at birth and health, airline conditions, and travel documents. Ask each person's clinician about fitness to travel and follow-up. Leaving the postpartum center does not automatically mean it is safe to fly.

Applies to Aurora · Pregnancy & postpartum

Emotional changes can occur, but severe depression, anxiety, or difficulty functioning should be assessed by a clinician. Rest or a center stay cannot be guaranteed to resolve them. If you feel unable to keep yourself or your baby safe, do not stay alone: seek help from people nearby and immediate medical support.

Applies to Aurora · Pregnancy & postpartum

A hospital average is not your personal chance of pregnancy or live birth. Ask whether the figure measures pregnancy or birth, and whether the patients resemble your age and diagnosis. Discuss your expected chances, likely cycles and costs, and when to pause or change treatment.

Applies to Aurora · Pregnancy & postpartum

Attendance depends on the consultation, tests, consent, and specimen requirements. Ask about marriage or relationship evidence, translations, and who must attend each stage. Do not assume one person's visit or a proxy signature can cover every step.

Applies to Aurora · Pregnancy & postpartum

Some tests and treatments follow the menstrual cycle and results. Along with preferred dates, tell the clinician your last period's start date, current treatment and medicines, and earlier results. Confirm when visits are needed; completion within your trip cannot be guaranteed.

Applies to Aurora · Pregnancy & postpartum

This depends on the condition, surgical extent, and the ovaries, uterus, or other organs involved. Explain pregnancy plans before care and discuss no-treatment options, alternatives, and whether fertility-preservation counseling is needed. Future fertility cannot be confirmed through chat.

Applies to Aurora · Pregnancy & postpartum

Confirm discharge readiness for mother and baby, the center's admission date, and required records separately. Agree on transport, an accompanying adult, safe newborn travel, costs, and who transfers records. An advertised relationship between institutions does not mean all transport and handover are included.

Applies to Aurora · Pregnancy & postpartum

Mother-only admission, later arrival of the baby, postponement, changed stay length, and fees depend on the center. Coordinate the baby's treatment, visits, and feeding separately with the hospital. Mother and baby do not necessarily need to move together, but each institution's requirements must be confirmed.

Applies to Aurora · Pregnancy & postpartum

Comfort and satisfaction are different from proven medical recovery benefits. Delivery method, wounds, bleeding, and pain may make certain treatments unsuitable. Check with the treating clinician. Do not choose solely on promises of weight loss or recovery within a fixed time.

Applies to Aurora · Pregnancy & postpartum

A baby under three months with a temperature of 38°C or above, or suspected fever, needs prompt medical assessment. Do not give fever medicine and wait until the next day. Report the temperature, method and time measured, and changes in feeding or activity. Difficulty waking, breathing problems, or abnormal lip color require immediate emergency care, even below 38°C.

Applies to Aurora · Pregnancy & postpartum

Severe headache, vision changes, chest pain, breathing difficulty, or fainting after birth can indicate serious complications and need immediate assessment. Do not assume sleep deprivation or normal recovery. Tell clinicians you recently gave birth. For severe symptoms, use emergency care rather than waiting for center activities or a support reply.

Applies to Aurora · Pregnancy & postpartum

Seek care before prioritizing the flight. Severe abdominal swelling or pain, persistent vomiting, or reduced urine may require assessment for complications such as an excessive ovarian response to fertility medicines. For breathlessness, chest pain, fainting, or severe abdominal pain, use local emergency care immediately rather than waiting for the clinic to reply. Ask about fitness to travel after assessment.

Applies to Aurora · Skin, dental, eye & cosmetic care

Photos help explain your goals and current appearance, but lighting and shooting conditions can change how things look. A final plan requires assessment of the skin, physical examination, previous procedures, and health history. Initial suggestions and estimated costs may change after an in-person consultation.

Applies to Aurora · Skin, dental, eye & cosmetic care

Suitable treatment depends on the cause and depth of the concern, skin tone, and sensitivity. Similar-looking pigmentation may have different diagnoses, so equipment names alone are not enough. Disclose previous treatments, pigmentation or scarring, and current skin medicines.

Applies to Aurora · Skin, dental, eye & cosmetic care

The name alone does not establish suitability or results. Goals, skin condition, treatment area, settings, and clinical judgment all matter. Ask for the exact device, treatment scope, expected benefits, and risks.

Applies to Aurora · Skin, dental, eye & cosmetic care

Botulinum toxin injections, often called Botox, temporarily reduce activity in particular muscles. Fillers add material to restore volume or contour. Their purposes and risks differ; a clinician must assess whether either suits your goal. Compare the same product, area, dose, and included fees. Botulinum toxin units and filler mL are different measures; units from different toxin products must not be converted arbitrarily.

Applies to Aurora · Skin, dental, eye & cosmetic care

Ask about product name, ingredients or device, treatment area, and dose. Check authenticity and the basis for the proposed use, and disclose allergies or previous injected products. An authorized product does not guarantee safety and effectiveness for every area or method.

Applies to Aurora · Skin, dental, eye & cosmetic care

Combining procedures in the same area may increase irritation and recovery demands. The clinician should decide sequence and intervals after reviewing existing injected materials, recent lasers or surgery, dermatitis, and medicines. Combining everything to reduce visits is not always appropriate.

Applies to Aurora · Skin, dental, eye & cosmetic care

Pain varies by procedure, area, and individual sensitivity. Ask about topical or local anesthesia and extra fees. Pain-free treatment cannot be guaranteed. Disclose anesthetic allergies or previous reactions beforehand.

Applies to Aurora · Skin, dental, eye & cosmetic care

Multiple sessions or maintenance may be needed depending on goals and skin condition. Onset and duration vary, and permanence cannot be guaranteed. Ask about recommended sessions, intervals, and what one visit can realistically achieve.

Applies to Aurora · Skin, dental, eye & cosmetic care

Recovery and restrictions differ for injections, lasers, peels, and other procedures. Follow the clinician's advice based on wounds, redness, swelling, and skin-barrier recovery. Do not apply one fixed timeline to everything. Disclose plans involving sun, swimming, saunas, or strenuous exercise.

Applies to Aurora · Skin, dental, eye & cosmetic care

Do not wait. Sudden vision changes, unusual pain, or pale, gray, or bluish skin can signal serious complications such as impaired blood flow and require immediate care. Vision changes, weakness, or speech difficulty need emergency care. Skin symptoms also require immediate assessment by the treating clinic; if unreachable, go to an emergency department. Do not wait for photo review or a chat reply, and do not drive yourself.

Applies to Aurora · Skin, dental, eye & cosmetic care

Teeth, gums, and bite need assessment first. Cavities, gum disease, or inflammation may need treatment before cosmetic restorations or whitening. Check whether examinations and prerequisite treatment are included in the quote.

Applies to Aurora · Skin, dental, eye & cosmetic care

Stages and timing depend on gums, bone, extraction or grafting needs, and healing. A same-day temporary tooth may not be the final restoration. Confirm what the first visit completes, when to return, and care after departure.

Applies to Aurora · Skin, dental, eye & cosmetic care

Check the implant, connecting component, final restoration, imaging, extraction, bone graft, temporary tooth, and follow-up. The system and restorative material can affect costs. A per-implant price alone may not represent the full treatment total.

Applies to Aurora · Skin, dental, eye & cosmetic care

The amount depends on tooth condition, alignment, and goals. Tooth reduction can be irreversible, so discuss alternatives such as orthodontics or whitening and their trade-offs. No-preparation treatment is not suitable for everyone.

Applies to Aurora · Skin, dental, eye & cosmetic care

Natural teeth and restorative materials respond differently. Existing crowns, veneers, and fillings may not lighten to match. Discuss sensitivity, target shade, and possible replacement of restorations after examination.

Applies to Aurora · Skin, dental, eye & cosmetic care

Orthodontics is long-term care requiring regular checks and adjustments. Receiving clear aligners does not complete all clinical care. Before starting, confirm visit intervals, arrangements for problems overseas, and whether a local dentist can assist.

Applies to Aurora · Skin, dental, eye & cosmetic care

Check the treating clinic's aftercare terms and local dental options. Obtain implant-system details, restoration and treatment records, and imaging. Do not assume free coverage extends to care abroad or return flights and accommodation.

Applies to Aurora · Skin, dental, eye & cosmetic care

Each has different methods and eligibility. Suitability depends on tests of corneal thickness and shape, prescription, dry eye, anterior-chamber depth, and other eye conditions. No procedure is best or safest for everyone.

Applies to Aurora · Skin, dental, eye & cosmetic care

Contact lenses can alter corneal shape and measurements, so a break may be needed. Duration depends on soft, rigid, or orthokeratology lenses and wearing history. Tell the booked clinic your lens type and follow its specific instructions.

Applies to Aurora · Skin, dental, eye & cosmetic care

This depends on results, eye condition, preparation, and clinician availability. Tests may show surgery is unsuitable or further assessment or treatment is needed. Do not book a tight departure schedule assuming same-day surgery; include required follow-up.

Applies to Aurora · Skin, dental, eye & cosmetic care

Check one versus both eyes, procedure, lens type, detailed testing, medicines, protective lenses, and follow-up. Before booking, confirm test charges if you are unsuitable and price differences if the method changes.

Applies to Aurora · Skin, dental, eye & cosmetic care

Early visual improvement does not mean the eyes or corneas are fully healed. Depending on surgery, follow-up may include protective-lens removal, pressure and wound checks, and eye-drop management. Confirm flights with the surgeon and arrange follow-up locally.

Applies to Aurora · Skin, dental, eye & cosmetic care

Correction of refractive errors such as myopia or astigmatism differs from care for cataracts, retinal disease, or glaucoma. Presbyopia requires separate consideration of age, eye condition, and lifestyle. Sudden vision loss or severe eye pain needs prompt ophthalmic care before elective cosmetic consultation.

Applies to Aurora · Skin, dental, eye & cosmetic care

Confirm the consulting doctor, operating surgeon, surgical scope, and anesthesia team before surgery. If several clinicians participate, ask about roles and how changes will be explained. Verify that any requested clinician matches the final booking and consent documents.

Applies to Aurora · Skin, dental, eye & cosmetic care

Photos communicate preferences, but anatomy and skin or tissue differ, so identical results cannot be guaranteed. Discuss achievable changes, limits, scars, asymmetry, and possible further correction. Simulations and before-and-after photos are not guarantees.

Applies to Aurora · Skin, dental, eye & cosmetic care

Sedation and anesthesia carry risks including breathing and blood-pressure changes. The phrase “sleep anesthesia” does not identify the method or safety arrangements. Confirm the technique, responsible clinicians, monitoring, and emergency response. Disclose previous anesthesia problems, sleep apnea, and medicines.

Applies to Aurora · Skin, dental, eye & cosmetic care

These can affect anesthesia, bleeding, and healing. Disclose use and medicines, and ask the surgical team about required changes and timing. Do not stop prescription medicines such as anticoagulants yourself; coordinate with the prescribing clinician.

Applies to Aurora · Skin, dental, eye & cosmetic care

An escort, a period of observation, or admission may be needed depending on surgery, anesthesia, and recovery. Confirm discharge criteria, night contacts, dressing care, and any drains. An ordinary hotel or concierge does not replace nursing observation.

Applies to Aurora · Skin, dental, eye & cosmetic care

Timing depends on the area, surgical extent, closure method, and recovery. No removable stitches does not mean no follow-up. Discuss pre-departure checks, work demands, and flight duration with the clinician, and allow changes if recovery is delayed.

Applies to Aurora · Skin, dental, eye & cosmetic care

Dissatisfaction, changes during healing, complications, and need for revision require clinical assessment. Free correction or refunds, time limits, exclusions, and return-travel costs depend on confirmed hospital terms and the case. For rapid swelling, severe pain, bleeding, or other concerning symptoms, seek care before discussing costs.

Applies to Aurora · Skin, dental, eye & cosmetic care

Pregnancy and breastfeeding can affect medicines, anesthesia, and procedure choices. Disclose possible pregnancy and breastfeeding and ask about proceeding or postponing individually. Do not assume a simple cosmetic procedure is safe.

Applies to Aurora · Skin, dental, eye & cosmetic care

Yes. Share the area and date, products or implants, adverse reactions, and current concerns. These can affect methods, intervals, and revision suitability. If names or records are unknown, explain what you know and ask which further records are needed.

Applies to Aurora · Skin, dental, eye & cosmetic care

Skin tone, past pigmentation or scarring, and current condition can change treatment selection, settings, and recovery advice. Mention raised scars or long-lasting discoloration. Another person's photos are not a reliable prediction of your result.

Applies to Aurora · Skin, dental, eye & cosmetic care

Time to benefit and time for bruising, swelling, or redness to settle may differ. Share the event date, goals, and acceptable downtime before planning with the clinician. No visible marks or a finished result by a fixed date cannot be guaranteed.

Applies to Aurora · Skin, dental, eye & cosmetic care

Reversibility depends on the product or material, area, depth, and current condition. Not every filler dissolves, and removing threads or injected material does not guarantee a complete return to the previous appearance. Ask about limits, risks, and costs before treatment.

Applies to Aurora · Skin, dental, eye & cosmetic care

The decision depends on teeth, gums, bone, prospects for recovery, longevity, and maintenance. Ask why extraction is recommended and about tooth-preserving alternatives and their trade-offs. Do not decide based only on a short trip or package price.

Applies to Aurora · Skin, dental, eye & cosmetic care

Several visits may be needed depending on the tooth, response, and restoration requirements. Confirm what the first visit can achieve, whether travel with a temporary restoration is appropriate, and local follow-up. Reduced pain does not mean treatment is complete.

Applies to Aurora · Skin, dental, eye & cosmetic care

Surgery does not guarantee lifelong vision or freedom from glasses. Residual prescription, changes over time, presbyopia, or other eye disease may require glasses or further care. Ask after testing about expected results and limits for your eyes.

Applies to Aurora · Skin, dental, eye & cosmetic care

Explain work, night driving, screen time, and dryness during assessment. The clinician should consider visual quality, recovery, and return to work alongside eye health. A visual-acuity number alone cannot predict daily satisfaction.

Applies to Aurora · Skin, dental, eye & cosmetic care

Suitability requires review of the previous method and timing, implants or injected materials, scars, and concerns. Bring records and progress photos if possible. Tissue condition may change the approach, risks, and cost compared with first surgery; not every desired change is achievable.

Applies to Aurora · Skin, dental, eye & cosmetic care

Swelling and healing change appearance, so timing depends on the operation and progress. Ask the surgeon to distinguish expected healing from changes needing immediate care. Photos without follow-up are insufficient to declare final failure or a need for revision.

Applies to Aurora · Skin, dental, eye & cosmetic care

Do not dismiss it as normal recovery. Trouble swallowing, speaking, or breathing, or generalized weakness requires immediate medical assessment. Breathing difficulty or severe swallowing problems require emergency care. Tell clinicians the procedure, product, and timing even if time has passed since treatment.

Applies to Aurora · Skin, dental, eye & cosmetic care

Do not assume severe pain, new or worsening vision loss, or other unusual symptoms are normal healing. Contact the surgical clinic immediately for eye assessment; if prompt care is unavailable, use emergency ophthalmic care or an emergency department. Do not wait for routine follow-up, change or add drops yourself, or drive yourself.

Applies to Aurora · Skin, dental, eye & cosmetic care

Toothache and facial swelling may signal infection requiring prompt dental care. Severe mouth or neck swelling, difficulty breathing, swallowing or speaking, or swelling around the eye requires immediate local emergency care. Do not wait for travel or rely on leftover antibiotics; obtain local assessment first.

Applies to Aurora · Wellness

Aurora currently has no confirmed BALANCE partners, so no bookable programs can be offered. Posture work, meditation, and yoga are areas under consideration; venues, schedules, and prices are not confirmed.

Applies to Aurora · Wellness

Partners and products are not yet confirmed, so locations, prices, hours, and included services cannot be specified. Do not assume a BALANCE program is included in another medical product.

Applies to Aurora · Wellness

General posture or exercise programs differ from medical diagnosis and treatment. Persistent pain, tingling, or weakness requires clinical assessment. Back pain with new loss of bladder or bowel control, reduced sensation between the genitals and anus, or weakness in both legs requires immediate emergency assessment. Do not assume a posture problem or try to manage these symptoms with exercise or massage. Aurora has no confirmed BALANCE posture-program partner at present.

Applies to Aurora · Wellness

They may help some people manage stress and maintain wellbeing, but cannot replace necessary diagnosis, medicines, or treatment. Comfort and satisfaction differ from proven disease treatment, and body changes or pain relief cannot be guaranteed for everyone. Do not stop current treatment on your own. No BALANCE program is currently available to book through Aurora.

Applies to Aurora · Wellness

Movements and intensity to avoid depend on pregnancy, the operation, and recovery stage. Ask your treating clinician whether exercise is suitable and tell the instructor about your condition. BALANCE is still in preparation, so pregnancy or postoperative programs cannot be promised.

Applies to Aurora · Wellness

No combined itinerary can be confirmed while there are no bookable BALANCE partners. Even if programs become available, fasting, sedation or anesthesia, exercise restrictions, and recovery schedules must be considered.

Applies to Aurora · Wellness

You can express interest during consultation, but no launch date or notification service is currently confirmed. Do not assume registration is complete until an actual notification request and consent to contact have been confirmed.

Applies to Aurora · Medical travel visas

C-3-3 may be considered for short-term medical tourism and G-1-10 for longer-term treatment or recuperation. The application route depends on purpose, length of stay, nationality, and residence. What nationality is shown on your passport?

Applies to Aurora · Medical travel visas

The type of care alone does not determine the required visa. Existing visas, eligibility for visa-free entry, and the actual purpose must be considered together. Your country of residence and intended stay help narrow the requirements to check.

Applies to Aurora · Medical travel visas

C-3-3 generally covers short-term medical tourism of up to 90 days, but 90 days is not guaranteed to every applicant. Check the period actually granted on issuance and entry, and plan care and departure within it.

Applies to Aurora · Medical travel visas

G-1-10 is a category considered for long-term treatment or recuperation, with general guidance referring to up to one year. The actual period depends on the treatment plan and assessment. Do not plan on a full year as already approved.

Applies to Aurora · Medical travel visas

Aurora supports medical-visit visa guidance and coordination of hospital documents. Where needed, assistance through a local travel agency or visa agency can be explored. Available tasks depend on the country and application route. Which country and city do you live in?

Applies to Aurora · Medical travel visas

Personal attendance depends on the diplomatic mission and application route. Before using an agency, check whether identity verification or additional steps still require your attendance.

Applies to Aurora · Medical travel visas

Direct application requires confirmation of the relevant qualifications and route. Registration as a foreign-patient facilitator alone does not establish authority to submit medical-tourism e-Visa applications on someone else's behalf. The available support must be verified first.

Applies to Aurora · Medical travel visas

These may support the stated purpose of travel, but are not permission themselves. Prepare documents consistent with the real care plan and application requirements, then await the decision.

Applies to Aurora · Medical travel visas

A confirmation-of-visa-issuance number is different from an issued visa. If using that route, confirm and complete the necessary visa application and issuance steps before departure.

Applies to Aurora · Medical travel visas

Completing an online form and receiving an e-Visa are separate. Check whether you are at preparation, submission, receipt, or approval, and which application route you are using.

Applies to Aurora · Medical travel visas

Eligibility depends on the relationship and need to accompany the patient. A patient's visa does not automatically approve family members. Tell us the relationship of each intended companion.

Applies to Aurora · Medical travel visas

Being a friend or caregiver alone does not establish eligibility as a medical-tourism companion. Check the application route and mission's companion requirements and accurately explain the relationship and care needs.

Applies to Aurora · Medical travel visas

First identify the responsible mission, then organize application and passport materials, hospital booking or treatment documents, evidence of funding, and any companion documents. Follow that receiving office's exact checklist and original-document and translation requirements.

Applies to Aurora · Medical travel visas

A required balance cannot be specified without checking the mission's confirmed rules and treatment and living costs. It also matters whether you or another person will fund the visit.

Applies to Aurora · Medical travel visas

Not by itself. There is a scheme allowing omission of proof of financial capacity for e-Visa applications through Ministry of Justice-designated outstanding medical-tourism organizations. Check the inviting institution's valid designation and whether your application route qualifies.

Applies to Aurora · Medical travel visas

Not all documents need the same translation or notarization. First confirm the receiving office's language and authentication requirements to avoid unnecessary expense and reissuance.

Applies to Aurora · Medical travel visas

First check whether the mission responsible for your current residence accepts your application. Your residence status and location, as well as passport nationality, may be relevant.

Applies to Aurora · Medical travel visas

They vary by mission, route, and additional-document requests. Ask for government fees, agency charges, and translation or notarization costs separately, with the planned submission date and estimated review time. Estimates are not promises of issuance; review flight and accommodation change and refund terms too.

Applies to Aurora · Medical travel visas

Clinical urgency and eligibility for expedited review are separate questions. Check available hospital documents and consular procedures, but an issuance date cannot be promised. If your condition is worsening, seek local clinical help rather than waiting to enter Korea.

Applies to Aurora · Medical travel visas

Visa decisions and service refund terms are separate. Check refusal and cancellation terms and work already performed for each payment, including hospital, accommodation, and local agency fees. A blanket full-refund promise cannot be made.

Applies to Aurora · Medical travel visas

Past history does not alone determine the new outcome, but general guidance may be insufficient. Do not conceal or misstate facts. Seek individual review from the responsible mission or a suitably qualified adviser.

Applies to Aurora · Medical travel visas

Inform the application handler so submitted information can be kept consistent. Do not alter existing documents yourself. Check whether the hospital must reissue them or the receiving office needs supplementary materials.

Applies to Aurora · Medical travel visas

First check whether reservations are required under the official guidance. Review change and refund terms in case review or medical schedules change. Paying for flights or booking a hospital does not guarantee a visa.

Applies to Aurora · Medical travel visas

No. Check the period during which the visa can be used, the number of entries permitted, and the actual authorized period of stay separately.

Applies to Aurora · Medical travel visas

Contact immigration before expiry about an extension or other required procedure. Treatment does not automatically extend your stay. Prepare based on hospital documents and your current immigration status.

Applies to Aurora · Medical travel visas

First check your current status, expiry date, and required treatment duration. Do not simply apply the overseas visa procedure. Ask immigration which domestic stay procedures apply.

Applies to Aurora · Medical travel visas

K-ETA is travel authorization for eligible visa-free visitors, not the same system as a medical visa. First confirm the route appropriate to your nationality, purpose, and length of stay.

Applies to Aurora · Medical travel visas

Arrival declarations and visa or travel-authorization assessments are separate procedures. Confirm your entry eligibility, then check current official guidance on whether and how to submit an arrival declaration before travel.

Applies to Aurora · Medical travel visas

First verify the organization's identity, role, required information, and storage and transfer methods. Medical information needs particular protection. For overseas transfers, separately confirm the basis for transfer and required notices and consent. Send only necessary information through a verified secure channel.

Applies to Aurora · Medical travel visas

Contact the relevant Korean embassy or consulate about overseas applications, and the Immigration Contact Center at 1345 about staying in Korea. From overseas, +82-2-1345 is available. Check official guidance for operating hours and languages.

Applies to Aurora · Medical travel visas

As a general rule, a person staying more than 90 days from entry must complete foreigner registration within 90 days of entry. Statutory exceptions and registration timing after a domestic status change require separate confirmation. A long-term visa does not automatically complete registration.

Applies to Aurora · Medical travel visas

An appointment, an extension application, and approval are different. An appointment alone does not extend your stay. Confirm how to apply and whether your application has been received before expiry. If expiry is imminent or has passed, immediately explain the situation to immigration and seek guidance.

Applies to Aurora · Medical travel visas

Guidance for that e-Visa route describes expedited issuance in principle within three days including receipt day. This does not guarantee approval of every application or a departure date. Confirm valid designation and whether your case qualifies for the route.

Applies to Aurora · Medical travel visas

The e-Visa scheme through designated outstanding medical-tourism organizations includes an expanded caregiver scope beyond lineal family, including eligible siblings within the stated fourth-degree kinship scope. It does not apply to every route or companion. Check relationship evidence and the exact requirements for the route.

Applies to Aurora · Medical travel visas

First confirm which tasks it can undertake, such as document checks, translation, or submission support. Before proceeding, obtain its name, scope, attendance requirements, fees and refunds, and information-transfer arrangements. Progress can be confirmed only after referral availability and acceptance of the work are established.

Applies to Aurora · Medical travel visas

Invitation and booking documents must match the actual visit purpose and hospital-confirmed arrangements. Start with consultation and booking availability, then coordinate the documents. Documents cannot be created or altered to describe a care plan that is not real.

Applies to Aurora · Medical incidents & disputes

In Korea, call 119 or obtain immediate help from a nearby emergency medical facility. Overseas, use the local emergency number or emergency service. Do not wait for Aurora or the hospital to reply or for compensation discussions. Tell someone nearby where you are and what treatment you received, and ask for help.

Applies to Aurora · Medical incidents & disputes

Do not wait: obtain emergency medical assessment immediately. Sudden vision changes, unusual severe pain, or white, gray, or bluish skin at the injection site each warrant prompt assessment. In Korea, call 119 or seek immediately available emergency care. Notify the clinic too, but do not delay care to contact it or send photos. Do not drive yourself.

Applies to Aurora · Medical incidents & disputes

Worsening symptoms need reassessment. Explain when they began and how much they have changed, and request follow-up. You can seek another clinician's opinion if the explanation is insufficient. For emergency symptoms such as breathlessness or altered consciousness, obtain emergency care without waiting for the original hospital.

Applies to Aurora · Medical incidents & disputes

Yes. You do not need to prove negligence or collect every record before asking for advice. Start with your current concerns, treatment date, and help you want. Ask Aurora about hospital contact or interpretation, clinicians about medical assessment, and public advisory organizations about liability or dispute procedures.

Applies to Aurora · Medical incidents & disputes

Even without complete records, tell us your current location, treating hospital and date, and main symptoms. Specify whether you need hospital contact, interpretation of explanations, or document transfer. Available support and the person responsible must be confirmed after receipt. In an emergency, care comes before messages or paperwork.

Applies to Aurora · Medical incidents & disputes

If care is needed, use another medical institution rather than delaying while waiting for a reply. For non-urgent matters, keep the dates, contact details, and requests and send them to the hospital's patient-service team and your Aurora contact. Request interpretation and a follow-up contact plan. If there is no reply, ask the medical-dispute agency or Medical Korea about advisory routes.

Applies to Aurora · Medical incidents & disputes

You do not need to determine responsibility before seeking help. Separate clinical care, explanations, and aftercare from booking, interpretation, guidance, and payment issues, and request facts from each organization. Concerns about Aurora's own guidance or support can also be reviewed. Final responsibility depends on the actual contracts, actions, and cause of harm.

Applies to Aurora · Medical incidents & disputes

You do not need to identify the responsible party first. Send both organizations a single account of treatment dates, the issue, each response, and the help you want. Request a named contact and reply date. Ask the medical-dispute agency about clinical-care issues and consumer advisers about booking, interpretation, or accommodation contracts. Obtain necessary treatment separately from liability discussions.

Applies to Aurora · Medical incidents & disputes

First correct any misunderstanding that could affect care directly with the clinical team. Record what you originally said and what was communicated differently, and request another interpreter if needed. Keep conversations, instructions, and subsequent events to help assess cause and impact. The interpreter provider's responsibility may be reviewed, but fault or compensation cannot be determined before reviewing evidence.

Applies to Aurora · Medical incidents & disputes

Yes. You do not need permission from Aurora or the hospital to seek outside advice. Ask the medical-dispute agency about medical issues and the relevant consumer organization about contractual issues. Receiving advice is different from formal mediation commencing.

Applies to Aurora · Medical incidents & disputes

Concerns about Aurora's guidance, interpretation, or booking can also be examined. Ask for your request and the company's response to be recorded separately and whether another reviewer is available. You do not have to accept only Aurora's assessment; you can consult medical-dispute, consumer, or legal professionals independently.

Applies to Aurora · Medical incidents & disputes

You can ask for necessary support while raising concerns. Separate “support I still need” from “the disputed issue.” If support is unavailable, request reasons and an alternative contact. You can independently seek external advice about Aurora or the hospital. Urgent care must come before these discussions.

Applies to Aurora · Medical incidents & disputes

Keep the requested wording and conditions. Ask for necessary care and record access to be distinguished from settlement terms. Do not rush into waivers or confidentiality promises you do not understand. You can seek independent advice about Aurora too; have a professional review the legal effect of settlement wording.

Applies to Aurora · Medical incidents & disputes

Confirm the actual hospital and doctor, treatment purpose, alternatives, major risks, estimated costs, recovery schedule, and problem-reporting contacts. Registration and insurance can also be checked, but neither guarantees results. Written explanations and cost terms support informed decisions.

Applies to Aurora · Medical incidents & disputes

If concerned, start by listing questions to ask before treatment. Ask the treating clinician about your expected benefits, risks, alternatives, and how to obtain care if problems occur. Aurora can be asked about hospital inquiries, interpretation, and follow-up communication, but introductions and support do not guarantee freedom from complications.

Applies to Aurora · Medical incidents & disputes

No. Registration and separate accreditation are different systems. Check the hospital's and facilitator's current registration individually. If accreditation is advertised, check its name and validity. Neither establishes suitability or outcomes for a particular procedure.

Applies to Aurora · Medical incidents & disputes

First identify which policy may apply. Hospital medical-malpractice liability insurance or mutual coverage and a facilitator's guarantee insurance cover different risks. Ask each organization for the insurer, claims contact, and whether your treatment and event are covered. A policy's insured amount is not the amount payable to each customer.

Applies to Aurora · Medical incidents & disputes

Notify the insurer of the treatment and problem and ask about required documents and filing. Payment depends on liability, policy terms, limits, and exclusions, so full reimbursement cannot be confirmed in advance. Check separately whether travel insurance covers planned treatment in Korea and related complications.

Applies to Aurora · Medical incidents & disputes

Obtain the hospital's care description and estimated medical charges separately from Aurora's or a local agency's support scope and fees. Establish who provides each service, who receives payment, and how cancellations, refunds, and extra costs are handled. Even a single package needs clear itemized responsibilities and payments.

Applies to Aurora · Medical incidents & disputes

Do not rush to sign without understanding. Request interpretation and an accessible explanation, and ask the treating clinician about purpose, alternatives, major risks, and recovery. A signature alone does not establish that adequate explanation was given.

Applies to Aurora · Medical incidents & disputes

An interpreter conveys the clinician's explanation. Diagnosis, suitability, risks, and treatment decisions must be confirmed with the treating clinician. If explanations conflict, resolve them with the clinician before proceeding.

Applies to Aurora · Medical incidents & disputes

An adult able to make decisions should generally receive the explanation and decide personally. Accompanying you or paying does not automatically authorize someone to consent for you. Ask the hospital about procedures for minors, inability to decide, or emergencies.

Applies to Aurora · Medical incidents & disputes

Signing consent does not waive every right. The risks explained and the appropriateness of actual care and aftercare can be reviewed separately. Keep signed consent and information materials.

Applies to Aurora · Medical incidents & disputes

Ask the clinician what is changing, why, and whether risks, costs, or recovery change. For major surgery, transfusion, and general anesthesia covered by the Medical Service Act's provisions, changes to the agreed method, content, or principal doctor require written notification of the change and reasons. For planned non-emergency care, you can request time to understand and decide.

Applies to Aurora · Medical incidents & disputes

Advertising images and other patients' results do not guarantee yours. Discuss baseline condition, treatment limits, recovery, and your specific goals with the clinician. If the explanation differs from what was promised, retain advertisements, quotes, and conversations for review.

Applies to Aurora · Medical incidents & disputes

First obtain assessment of the symptoms. Harm after treatment does not automatically establish clinician fault. Conversely, describing something as a known side effect does not establish that explanation and aftercare were appropriate. Record symptom onset and changes; necessary care and investigation can proceed separately.

Applies to Aurora · Medical incidents & disputes

Start with your current condition, what is known or uncertain, and the plan for treatment and follow-up. Then ask for an explanation of events, additional costs, and the responsible contact. Even if cause or responsibility is unresolved, you can separately request a clear plan for current care.

Applies to Aurora · Medical incidents & disputes

Decide about revision after clinical explanation of your condition, risks, and alternatives. You do not have to agree immediately because it is free; you may seek another opinion. Review written terms carefully if revision is linked to a refund or settlement.

Applies to Aurora · Medical incidents & disputes

Necessary care elsewhere does not automatically eliminate possible compensation. Keep the new hospital's diagnosis, treatment details, receipts, and records. Whether additional costs are recoverable depends separately on necessity, connection to the incident, and responsibility.

Applies to Aurora · Medical incidents & disputes

Additional costs may be reviewed for their relationship to the incident, so retain receipts and reasons they were necessary. For a changed flight due to further care, clinical advice and booking-change records help. Responsibility and amount depend on liability, contract, insurance, and settlement. Present costs and requests item by item.

Applies to Aurora · Medical incidents & disputes

Ask hospital billing staff and insurers about the immediate amount due and any temporary funding or later settlement arrangements. Initial payment may differ from final responsibility, so keep receipts and written guidance. Payment by another party or full reimbursement cannot be promised. Do not delay emergency care for compensation discussions.

Applies to Aurora · Medical incidents & disputes

Insurance coverage and hospital or provider liability are separate. Request the refusal reason and applied policy terms in writing, and retain evidence of care and harm. Exclusion from insurance does not end liability review; ask the medical-dispute agency or a legal professional about next steps.

Applies to Aurora · Medical incidents & disputes

Keep clinical records, test and imaging materials, consent forms, quotes, contracts, receipts, advertisements, messages, symptom dates, and photos. Preserve originals and dates and distinguish facts from assumptions. Do not delay necessary care to collect evidence.

Applies to Aurora · Medical incidents & disputes

Yes. After identity verification, you can request access to or copies of your records. Tell the hospital records office the required scope, including clinical, surgical, nursing, test, and imaging records. Check timing, fees, and translation separately, and retain original-language copies too.

Applies to Aurora · Medical incidents & disputes

Check the hospital's requirements for patient and representative identity, consent, and authorization. Being family, a travel agency, or a facilitator does not grant access to all records. Specify necessary records and recipients and transfer them securely.

Applies to Aurora · Medical incidents & disputes

List the requested and missing records and ask the records office for reasons and a delivery date. Rules prohibit refusal of a patient's request for their own records without justifiable grounds. If unresolved, bring the request history to the local public health center or medical-dispute agency. Preparation and identity checks can cause delays, so delay alone should not immediately be labeled unlawful.

Applies to Aurora · Medical incidents & disputes

Identify the date and specific discrepancy and ask the hospital to explain. Preserve existing copies unchanged; if records are added or amended, you can request before-and-after materials. Do not alter records yourself or assume falsification solely from a discrepancy. Seek review alongside conversations, receipts, and other evidence.

Applies to Aurora · Medical incidents & disputes

Request interpretation and time to review. Check not only payment but future care, additional harm, waived claims, confidentiality, and payment deadlines. Distinguish acknowledgment of receipt from a final settlement closing the case. If you already signed, take a copy for independent legal advice.

Applies to Aurora · Medical incidents & disputes

Seek independent legal advice with the signed documents, payment history, and new medical evidence. Review depends on whether payment was interim treatment funding or final settlement and which losses and claims were covered. It is neither safe to assume no options remain nor to promise further claims are always possible.

Applies to Aurora · Medical incidents & disputes

You do not need to decide on return travel first. Obtain necessary local care, then arrange to update the Korean hospital. Ask Aurora about hospital communication and document transfer. Decide on re-entry after clinical assessment, fitness to travel, and follow-up planning.

Applies to Aurora · Medical incidents & disputes

Record transfer and scheduling do not themselves constitute telemedicine or prescribing. Check permitted care with the hospital and the rules in your current country. AI or interpreters cannot diagnose, prescribe, or determine fitness to fly from photos alone.

Applies to Aurora · Medical incidents & disputes

Obtain a clinical summary, procedure and medication details, necessary tests and imaging copies, precautions, and a follow-up plan. Keep hospital contacts, hours, and repeat-visit or additional-cost terms. Ask the clinician about fitness to fly.

Applies to Aurora · Medical incidents & disputes

Check your authorized stay's expiry and the clinical treatment schedule, then ask immigration about required procedures. Aurora may assist with hospital-document and scheduling communications, but filing a dispute does not automatically extend your stay. Ask the medical-dispute agency whether advice and document submission can continue after returning home.

Applies to Aurora · Medical incidents & disputes

Foreign patients can consult the Korea Medical Dispute Mediation and Arbitration Agency to check eligibility. If overseas, ask in advance about documents, service of notices, representation, attendance, and interpretation. It cannot be assumed either that you must remain in Korea throughout or that every step can be completed overseas.

Applies to Aurora · Medical incidents & disputes

For ordinary cases, proceedings begin when the other party agrees to participate. Certain incidents involving death, unconsciousness lasting at least one month, or legally specified severe disability may qualify for automatic commencement without that consent. Commencement means review starts, not that negligence or compensation is established. Confirm eligibility with the agency.

Applies to Aurora · Medical incidents & disputes

No. Mediation reviews the case and helps parties reach agreement on a proposed solution. Arbitration follows a written agreement to accept the institution's decision. Before signing, ask whether the decision is binding and what scope remains to challenge it through another procedure.

Applies to Aurora · Medical incidents & disputes

Agency guidance describes a decision generally within 90 days after proceedings begin, with one possible 30-day extension when necessary. Preparation, the period before commencement, and actual payment time are separate. Check application fees and any translation or representation costs separately.

Applies to Aurora · Medical incidents & disputes

The agency has an online free legal-consultation channel where you can first ask about procedures and evidence. Explain your language, overseas residence, and paperwork difficulties. Distinguish advice from mediation filing fees, translation, representation costs, and eligibility for support. Free litigation representation is not provided to every foreign patient.

Applies to Aurora · Medical incidents & disputes

Failure to reach agreement does not by itself determine rights or liability. You can explore remaining procedures and legal support. Show prior applications and agreements when asking about litigation, other options, and deadlines.

Applies to Aurora · Medical incidents & disputes

If uncertain, start with advice and disclose any case already filed elsewhere. Duplicate formal redress, mediation, or litigation for the same dispute may be restricted. Explain clinical issues separately from travel or interpretation contracts, then choose the procedure after obtaining guidance.

Applies to Aurora · Medical incidents & disputes

Seek advice promptly about deadlines. Medical-dispute mediation involves both a 10-year limit from the end of the causative act and a three-year limit from learning of the harm and responsible party; you cannot simply choose the more favorable period. Starting dates and deadlines for litigation or other claims need separate review. Negotiating with a hospital should not be assumed to stop time limits.

Applies to Aurora · Medical incidents & disputes

Prepare the decision or agreement, payment deadline, and amounts received, and consult the agency or a legal professional. An advance-payment scheme may be considered for unpaid compensation established through qualifying judgments, mediation, or similar instruments. A private agreement does not always qualify; the document and unpaid amount must be checked.

Applies to Aurora · Medical incidents & disputes

A separate no-fault compensation scheme may apply to specified unavoidable childbirth-related accidents. Defined categories and review criteria include maternal, fetal, or neonatal death and neonatal cerebral palsy related to delivery. Not every complication qualifies. Ask the agency about the care, injury, and eligibility requirements for foreign patients.

Applies to Aurora · Medical incidents & disputes

For unconsciousness or a life-threatening condition, first confirm emergency care and the hospital's current response. Request a hospital contact and interpreter and explanations of condition, events, and documents. After a death, ask about relevant documents and next steps; contact your country's mission if consular assistance is needed. Record access and dispute applications require verification of relationship and authority; family members do not all automatically have identical powers.

Applies to Aurora · Medical incidents & disputes

You can still examine the applicable terms and cancellation reason. Request written deductions and calculations and keep contracts and payment evidence. Medical, interpretation, and accommodation charges may require separate settlement. Consumer or legal advice can help review disputed terms; one phrase does not establish either a full refund or no refund in every case.

Applies to Aurora · Medical incidents & disputes

Clinical unsuitability and a personal change of mind are different factual situations. Obtain the medical assessment and cancellation reason in writing and review each charge's refund rules. Not receiving treatment does not automatically refund every associated expense.

Applies to Aurora · Medical incidents & disputes

Ask for the item, need, amount, and when consent was obtained, with an itemized bill. Compare the quote and invoice and put disagreements in writing. Distinguish urgent treatment decisions from optional additional services.

Applies to Aurora · Medical incidents & disputes

Obtain necessary care first. Notify the Korean hospital about clinical issues and the paid agency about payment or package performance. Ask Aurora about possible hospital-contact or document-transfer support. The medical-dispute agency does not handle every overseas agency contract dispute; seek consumer or relevant-country professional advice with contracts and payment records.

Applies to Aurora · Medical incidents & disputes

You can request hospital contact, interpretation, document transfer, and directions to public advisory services. Confirm actual scope and fees. Legal assessment of compensation and settlement or litigation representation require appropriate qualifications and authority, so professional help is needed. No one should accept a settlement or waive rights without confirming your wishes.

Applies to Aurora · Medical incidents & disputes

First confirm the recipient, purpose, necessary items, and secure transfer method. Health information and cross-border transfers have separate privacy requirements; general consultation consent does not authorize every disclosure. Avoid identifiable information in public chats or reviews.

Applies to Aurora · Medical incidents & disputes

Other cases help explain issues examined, but care, explanations, harm, and evidence differ even for the same procedure. Results or amounts cannot be assumed to match. Distinguish claimed sums, agreed sums, and actual payment in examples.

Applies to Aurora · Medical incidents & disputes

The agency's published cases include a plastic-surgery dispute resolved by mediation where adequacy of explanation to a foreign patient with limited Korean was at issue. The key lesson was whether the explanation was understandable, not merely whether a form was signed. This is not an Aurora case record or a promise of the outcome in similar cases.

Applies to Aurora · Medical incidents & disputes

These treatments also require advance checks of contact, care, and insurance arrangements. Ask the hospital about the actual treatment, Korean legal basis, eligible patients, major risks, and follow-up. Advanced technology does not by itself mean greater safety or broader compensation. Seek necessary care for concerning symptoms regardless of treatment name.

Applies to Aurora · Medical incidents & disputes

Each test has limits, so a later diagnosis alone does not establish misdiagnosis. Review symptoms at the time, testing scope, interpretation, and advice about further tests together. Do not delay care for current symptoms because of a previous normal result.

Applies to Aurora · Medical incidents & disputes

Yes. You can request a clear explanation, review of record corrections, an aftercare plan, and steps to prevent recurrence. State the desired resolution specifically and discuss it separately from money. An apology or improvement cannot be guaranteed. Clarify whether receiving an explanation is being linked to final settlement or waiver of rights.

Applies to Aurora · Medical incidents & disputes

Tell a clinician about anxiety and sleep problems as well as physical symptoms, and ask for assessment and support. Request interpretation if needed. Reporting psychological distress must not replace assessment of physical concerns. Obtain current help regardless of compensation decisions.

Applies to Aurora · Medical incidents & disputes

For clinical care, explanations, or aftercare issues, contact the Korea Medical Dispute Mediation and Arbitration Agency at 1670-2545 or its official website. Medical Korea's information center can advise on foreign-patient difficulties and language channels. For deposits, interpretation, or accommodation contracts, consult the 1372 consumer advisory service. If calls do not connect from overseas, use the organizations' official websites to ask how to access services. Check languages and operating hours individually.

Applies to Aurora · Medical incidents & disputes

For example: “I received [treatment] at [hospital] on [date]. I am now in [location], and [symptom] started at [time]. Please advise on needed care and the responsible contact.” For non-urgent billing or service issues, add what was promised, what differed, your desired resolution, and reply method. You do not need a perfect account or every document before contacting us. For emergency symptoms, seek emergency care before writing a message.

Applies to Aurora · Medical incidents & disputes

No. Contacting Aurora and formally applying to an external body are separate. Check the external body's application method and receipt directly, or request needed assistance. Ask a public advisory body about deadlines so they do not pass while company discussions continue.