How should I write a request for help to Aurora or the hospital?

Applies to Aurora · Medical incidents & disputes

For example: “I received [treatment] at [hospital] on [date]. I am now in [location], and [symptom] started at [time]. Please advise on needed care and the responsible contact.” For non-urgent billing or service issues, add what was promised, what differed, your desired resolution, and reply method. You do not need a perfect account or every document before contacting us. For emergency symptoms, seek emergency care before writing a message.