What if I cannot reach the hospital or understand its explanation?

Applies to Aurora · Medical incidents & disputes

If care is needed, use another medical institution rather than delaying while waiting for a reply. For non-urgent matters, keep the dates, contact details, and requests and send them to the hospital's patient-service team and your Aurora contact. Request interpretation and a follow-up contact plan. If there is no reply, ask the medical-dispute agency or Medical Korea about advisory routes.