Can I speak to a person rather than AI or make a complaint?

Applies to Aurora · Booking & planning

Use an official support channel for human review of billing or refund disputes, services differing from the description, or matters requiring clinical confirmation. Prepare the hospital or service name, booking date, issue, quote, and receipts. External medical-dispute support can be explored through official Medical Korea guidance and the Korea Medical Dispute Mediation and Arbitration Agency; eligibility and outcomes vary by case. Do not assume a handoff is complete until receipt or referral is confirmed.